Internet connection problem

Question

Hello.We recently moved to Germany and got Telekom DSL Internet.The technician came today to install the internet. He did something outside the house, changed a cable inside the house (the DSL cable) and checked with his tools something then he left and we don't have an internet connection. In the router the 'Link' LED is blinking which from what I understand it's because there is no DSL connection.What is going on?

Anonymous User · Accepted Answer

For an easy clarification, plse completeunder Profile Settings ('Profil') - My Settings ('Meine Einstellungen')your customer no. ('Kundennummer') and your phone number ('Rückrufnummer')(unless already done).https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdataThis data can be read only by you and theTelekom employees.So that a direct communication is much easier.Request for short entry as soon as your data are storedby means of the 'Answer button' ('Antworten').Thank you very much.Regards, widder440

Sabine J. · Answer

Hello @bysebaxx,at first welcome to Telekom and in our community.I'm sorry that the activation of your contract did not work as suspected today. Which router do you use? Did you disconnect the router for a few minutes and restart the engine? Is he then getting a DSL signal?I´d like to support you so we can get your connection running.At least one thing. Can you please add a german callback number in your profile? Best regardsSabine J.

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