Internet not working - New connection Today

Question

Hello,My Internet MagentaZuhauseXL order was executed today 25.08.2022 and Technical person connected the DSL line.  However, I cannot connect to the Internet. The modem/router (Speedport 3) is correctly connected but does not give me a white light on Online, Telephone and unable to connect internet shows not internet connection/status is: secured, no internet). Spoke at service Centre they said in German that i have to wait till 9.00 pm because of betriebsstellung as in understand because my german is not good. I would be happy to provide any info needed in order to get this sorted. Thanks for the help!Neelam Daulat

Neelam · Accepted Answer

@Coole Katze @Christina P. @Leprechaun2  Thank you all, technical person came and solved the issue and net is working fine.Problem was in the outer line, he want and done some corrections and Internet went up. Thank you all for your support and prompt answers.

Ausgeschiedener Helfer · Answer

@Neelam  Did you check whether the sleeing mode of the LEDs ist de-activated? By default, only the 'Status' LED is active - the LEDs 'Link', 'Online', 'Telefonie' and 'Service' are de-activated.

Social Media