[English] How can I increase the speed of my existing connection?

Question

My apologies for not speaking German. So I want to increase my Telekom connection speed to fastest possible. So when I am at customer centre (https://kundencenter.telekom.de/kundencenter/anschluss-tarif/index.html), I get the following options:&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;Clicking this leads me to the following page (I do the availability check and it seems all speeds are possible):&#xa0;Now I click&#xa0;&#xa0;and select my bandwidth of choice move forward and I am presented the following page:&#xa0;This is the part that I am concerned about. Shouldn't Telekom automatically know I have a Speedport Smart 3 already (as it seems to offer me one while upgrading my bandwidth)? I am simply scared if I put this in my shopping cart and proceed to order I will just have 2 parallel connections instead of upgrading my existing connection to a faster bandwidth. Please let me know if this is a misunderstanding.&#xa0;&#xa0;TL;DR: I really want to upgrade my connection speed but I am not sure how to do it online. I do not want to order redundant connections, rather increase the bandwidth of my existing connection.&#xa0;&#xa0;My thanks and regards.&#xa0;&#xa0;

Nico B. · Accepted Answer

Good morning @Bleh, if you are worried about ordering online, I can help you directly if you want to. Just give me a heads up when / if I can call you today or in the upcoming days to discuss the upgrade. I can also answer further questions you might have. Kind regards Nico B.

Coole Katze · Accepted Answer

@Nico B. : Kontakt gewünscht

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