Fiber glass modem configured, waiting for activation of Internet and connect router.

Question

Hello,I had a visit from a technician today, for which I waited for about a month. The technician was able to fix my fiber glass and I am able to connect it to my modem. I was told that I would receive an email or sms for configuring the router in about 45 mins after my modem was configured. It has been about 4 hours and I have not received any email nor sms for configuring my router, and my internet seems to be not activated yet.  What am I suppose to do in this regards? Regards,Mohsin Nisar

andiling · Answer

Why did you not proceed in the other thread?https://telekomhilft.telekom.de/t5/Festnetz-Internet/Data-Faulty-error-on-intial-fiber-glass-modem-connection/m-p/6549851#M2201063Maybe the @Telekom hilft Team can assist again.

mohsinnisarbutt60 · Answer

I did not proceed with it because it was a different issue. And this is a different issue.

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