I have been a Telekom mobile SIM user since 2024. On October 1st, 2026, I ordered a new MagentaZuhause L contract along with a rented Telekom router.
The MeinMagenta app shows that the provisioning/activation date was October 9th, 2026, and states that the connection has been activated directly via the network. However, I have not received the router yet, and I have received no shipping or dispatch updates. The app still shows a status message saying you "will process it as quickly as possible."
Could a member of the support team please look into this and check the tracking or shipping status of my rented router?
Also, since the line was activated on October 9th but I cannot use the internet without the missing router, could you please ensure that I am not charged for the home internet contract until the router actually arrives and is set up?
Thank you.
vor 11 Stunden
The team has been informed.0
vor 8 Stunden
Hello @HegdeShree,
i will gladly look into your case and assist you.
Unfortunately, I could not get a hold of you via telephone just now.
When would a call best suite you?
Kind regards
Jonas
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vor 5 Stunden
Hallo Jonas,
I missed your call, anytime today or Monday would be fine.
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vor 5 Stunden
Hallo Jonas,
I missed your call, anytime today or Monday would be fine.
@Jonas Bl.
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vor 4 Stunden
Hello @HegdeShree
Thank you very much for the friendly phone call.
I'm very sorry that we cannot offer you a line that's faster than 16 Mbit/s. I totally understand that you want to ask another provider in this case.
I cancelled your order.
If you don't have success with other providers and want to order a MagentaZuhause S or Hybrid tariff, you're welcome to write to us here again. 🙂
Kind regards, Inga Kristina
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