Solved

Anmeldung ist zur Zeit nicht möglich

3 years ago

Hi there,

 

It's a while i'm trying to order MagentaZuhauseM but it always gives me the same error and I think it's a well known issue:

 

Eine Anmeldung ist zur Zeit nicht möglich. Ihr Login oder das Passwort wurden falsch eingegeben. Bitte versuchen Sie es erneut. Wenn Sie sich mit Ihren Mobilfunk-Zugangsdaten angemeldet haben, melden Sie sich bitte hier erneut an.

 

I'm already logged in and I cannot proceed from Warenkorb to Kasse.

 

From other answers I found here in the community I don't get how to get around this issue.

 

Thanks in advance for your help

 

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3

    • Accepted Solution

      accepted by

      3 years ago

      A general remark: what I would try is to use a different internet browser - and/or restart the computer.

      0

    • 3 years ago

      Hello @lorenzog 

      You should clear the Cookies and Cache in the unknown browser. Likewise, the browser Edge, Chrome, Safarie or Firefox should be in the current version.

      0

    • Accepted Solution

      accepted by

      3 years ago

      Alright guys, I made it.

       

      I had to try 4 different browsers Chrome, Opera, Edge and finally with Brave I had not the same issue so probably was related with Cookies as well due to previous attempts in past days.

       

      I'm pretty sure my simple case will be read a lot from many other users having the same issue 😄

       

      Thanks both for your fast reply

       

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