Cancellation of my contract before starting it
vor einem Jahr
Hi,
I requested a telekom contract long time ago (last year) through a seller in my apartment. The contract was due to start from 4th of September. However, for some reasons, I need to cancel the contract and use my right to revoke the contract. Is it possible and if it is possible then could someone please tell me the process to do it?
thanks
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vor einem Jahr
The contract was due to start from 4th of September.
Hi Ali,
You should be able to find all relevant information in the documents that you have received along the ordering process.
When you closed everything a year ago already, stepping back will be difficult. Normally, the revocation period is 2 weeks (and therefore long over).
Best wishes,
Thomas
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vor einem Jahr
Hey @Ali Khalid,
thanks a lot for the very nice conversation.
As promised I cancelled your router, so you will receive a separated confirmation and the retoure label via e-mail.
The cancellation of the contract itself takes a moment longer, so please be patient until you receive that confirmation as well.
Best regards,
Louisa G.
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vor einem Jahr
Hi Thomas,
Thanks for your response
I was told by the seller at that time that I can cancel the contract within two weeks after it is effectively started (i.e. today on 4th of September 2023) if something does not work out.
The revocation period would start once the contract is started right? Correct me if I am wrong
Thanks
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