Cancelling contracts due to moving abroad
2 years ago
Hello, I filled out the appropriate form 3 weeks ago to cancel my phone contract with Telekom because I will be moving abroad. I have two phone numbers and wifi with my account. I provided proof that I will be moving and no longer employed in Germany, but I received an email back stating that I need additional proof in order to cancel the second line on my plan. Nothing was mentioned regarding the internet service. I have not been sent a return shipping label to send the router back either.
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4 years ago
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2 years ago
@Bhamauei
Have you read the following and submitted one of the documents?:
De-registration certificate from the registration office
certificate by the employer
marching orders (for soldiers)“
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2 years ago
@Bhamauei
I will notify the team that you will be contacted for assistance.
But you would have to fill out your customer profile, including your availability. The link is in my signature.
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2 years ago
Thank you. I have filled out the information.
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2 years ago
@Bhamauei
I have informed the team and they will contact you.
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2 years ago
Welcome to our Community @Bhamauei and thank you for the nice call.
As discussed, I'll try to arrange a callback for tomorrow morning and send you the label for the speedport. I'll call again in the afternoon to finish the rest for you.
Danke für die Meldung @ Geralt von Riva !
Kind regards Sven Ö.
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2 years ago
Good evening @Bhamauei , I didn't catch you by phone today.
There is a little problem. I need a proof, that you are moving. Do you have something like a certificate of registration, contract of tenancy or anything like that? You can send it via out contact form.
Kind regards Sven Ö.
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2 years ago
I had already submitted proof that we are moving, but I have just resubmitted it through the link you have provided. Please let me know if this is sufficient as we will need to cancel the contract as soon as possible. Thank you.
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2 years ago
I had already submitted proof that we are moving, but I have just resubmitted it through the link you have provided. Please let me know if this is sufficient as we will need to cancel the contract as soon as possible. Thank you.
@Sven Ö.
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