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Cancelling contracts due to moving abroad
vor 2 Jahren
Hello, I filled out the appropriate form 3 weeks ago to cancel my phone contract with Telekom because I will be moving abroad. I have two phone numbers and wifi with my account. I provided proof that I will be moving and no longer employed in Germany, but I received an email back stating that I need additional proof in order to cancel the second line on my plan. Nothing was mentioned regarding the internet service. I have not been sent a return shipping label to send the router back either.
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Community Guide
vor 2 Jahren
@Bhamauei
Have you read the following and submitted one of the documents?:
De-registration certificate from the registration office
certificate by the employer
marching orders (for soldiers)“
4
Antwort
von
vor 2 Jahren
@Bhamauei
I have informed the team and they will contact you.
Telekom hilft Team
vor 2 Jahren
Welcome to our Community @Bhamauei and thank you for the nice call.
As discussed, I'll try to arrange a callback for tomorrow morning and send you the label for the speedport. I'll call again in the afternoon to finish the rest for you.
Danke für die Meldung @ Geralt von Riva !
Kind regards Sven Ö.
3
Antwort
von
vor 2 Jahren
@Sven Ö.