Rajkumar Ghiya

Contract of 2 years already over , is it possible to select like 15th of november for cancellation ?

i tried on form but it was confusing hence reached out here

Once the minimum contract term has expired, the contract can be terminated at any time—on any given day—subject to a one-month notice period. This one-month notice period cannot be shortened; even in the case of an extraordinary termination, the notice period remains one month.

In this case, the contract always carries a one-month notice period.

This means it would end on November 29th.

ok noted can you please initiate cancellation then ? 

Rajkumar Ghiya

ok noted can you please initiate cancellation then ? 

@Rajkumar Ghiya 

What cancellation?

Just terminate your contract, as I described.

Timur K.

Rajkumar Ghiya

Thank you very much for your post in our community. 

You’ve already received some helpful responses. You can also use our cancellation form to cancel your subscription. How would you like to cancel? Can we change your mind? 🙂

Best regards
Timur

@Timur K. 

Das habe ich doch zuerst oben gepostet

Marcel2605

@Rajkumar Ghiya 

You can do this yourself.

Either go to the customer center, navigate to your contract, and use the "Cancellation" button—

https://www.telekom.de/mein-magenta-kundencenter

or use the form here.

In the form, select the option "Cancellation at the end of the contract term."

https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/kuendigung

Hi @Timur K. 

The reason I reached out here is that I also found the link you have shared, but it is entirely confusing. It is taking me to some landline cancellation instead of internet cancellation. I just want to normally cancel it, but even the options there, the radio buttons, do not include the option I want to select.

Given the too much complexity of canceling a simple internet connection only, I reached out here. I'm not sure what problem Telekom hasn't canceled this for. If I myself am authorizing the cancellation of this thing, that's really not a great experience for me. I mean, simple cancellation, you have made so difficult.