Hi, 

I have a really strange situation. I just had my landline internet switched from Vodafone to Telekom, and finally, by yesterday, all parts clicked and I had connection (there were multiple technicians, a lot of helpdesk calls, but finally got it working). Only to discover that today it stopped working. After a few calls (waiting on the phone for half an hour to get a connection), the customer care representative explained that my contract is terminated.

I could not understand what happened - the contract has a loyalty period of 2 years, and there are certain prerequisites of termination (like notice in advance, or warning about the very serious conditions that would enable an uni-lateral cancellation), none of that were met. No one could tell me the exact reason behind that, it's just not there. Best they could offer is to have another contract, and within a week I might get my internet back. When I mentioned that in this case I'm not going to pay for the previous contract, they hang up.

Can you pls. help - either by pointing me to someone who can help getting my internet back as soon as possible, or by telling me, how should I raise a complaint (I also filed one with the online form, but I'm not entirely sure it will get proper escalation and/or attention). I'm more looking forward an address to where my legal representative will write a formal complaint about breach of contract.

Thanks,

Balazs