I have recently moved to Germany and ordered hybrid internet Zuhause from Telekomm. Everything works and i can use my internet, but in MeinMagenta app, when i check my contracts, i can see 3 notes from the same day:
"
-we have received your order and will process it as quickly as possible
-we have completed the order verification
-order failed
"
Even while it says it has failed, technician have arrived in next few days and activated connection.
Also when i wanted to check "my devices" to ensure if everything is ok, it just doesn't open. I can click it, but nothing changes and I am still on "internet" main page in app.
vor 12 Tagen
Hello @Shvierku
So the team can take a look:
Please fill out your profile completely. Your privacy is guaranteed, as only the "Telekom-hilft" team can view the data in your profile.
Here is how to access your profile:
Click on your picture (avatar) in the top right corner
Then go to "Settings"
Grant consent (move the slider to the right): "I grant consent for the use of my data"
Add your customer number and phone number.
In the "Additional information" field, you can enter further details—such as the times when you are best available to be reached.
The team is active here daily from 7 a.m. to 11 p.m. (7 days a week). Therefore, it is best to provide a wide range of times when you can be called.
e.g., 2 p.m. – 4 p.m., 7 p.m. – 9 p.m., ...
Please also have your IBAN (last 6 digits) ready for the call, as it will be needed for verification purposes.
You will be contacted by phone during your specified times.
Further information regarding the request for personal data:
https://www.telekom.de/hilfe/vertrag-rechnung/kontakt/abfrage-daten
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vor 12 Tagen
Hi @Shvierku,
I will put everything to the timeframe mentioned in your profile.
Sincerely,
Johannes P.
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vor 11 Tagen
@Shvierku,
unfortunately I wasn't able to reach you via phone yet. I'll try again later.
Kind regards
Malte
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vor 11 Tagen
Hello @Shvierku,
unfortunately, I didn't reach you. Feel free to let us know when it's a better fit.
Kind regards
Kathrin
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vor 6 Tagen
Sorry for being ureachable. First time i have been waiting for a few seconds after ansewring the call and didnt hear anything so disconnected, second time telephone was ringing for about 3 seconds- it was right next to me and i have not made it to answer on time.
I should be reachable this week in mentioned in profile hours.
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vor 5 Tagen
@Sören G.
Realme 14 Pro+ 5G (RMX5051_11)
Software version RMX5051_16.0.5.705
Realme UI 7.0
Android 16
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vor 5 Tagen
@Shvierku thank you.
My colleagues will investigate. I'll get back to you as soon as I have an answer.
Sören
von
vor 2 Tagen
Hi @Shvierku,
my colleagues wrote that they cleared the message log. Could you please log out and in again and check the app?
Kind Regards
Sören
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