Greetings, Team,

On April 24, 2024, a man who identified himself as a representative of Telekom visited my residence. I informed him that I have been paying Vodafone 44.97 euros per month for the last year, which includes a 50Mbs internet bandwidth and a TV connection charge. I informed him that my Vodafone connection is suitable at the moment. I am not currently interested in contributing extra money. Then, he announced that Telekom was in the process of upgrading the street internet cables to fiber optic and that Vodafone customers who were interested would be transferred to Telekom. He also said that all Vodafone functions you are currently using will transfer to Telecom, with a price of 19.95 euros for the initial six months and 47 euros for the subsequent seven to twenty-four months, including a television connection. This event occurred three times with me, with different individuals on separate days. On April 24, 2024, I agreed to accept the offer given by the Telecom representative. It was the biggest mistake that I made in my life.

He requested my signature on an iPad and inquired about my IBAN number. I executed a document entitled "My Contract for Telephone, Internet, and Television through a Supplier." The Telecom office contacted me the following day to discuss this contract. The Telecom office contacted me the following day to discuss this contract via telephone. The telephonic conversion was not mentioned in relation to the payment of additional fees for items such as routers and service costs.

Almost three months later, a technician arrived at my residence to transfer the connection from Vodafone to Telecom. Upon his arrival at my residence, he asked about where the router was. I informed him that I was unclear of this information, as the man who visited my residence on the first day informed me that he would be relocating everything. Otherwise, I was not interested in changing my Vodafone connection, as there were no issues with it.

I want to bring to your attention that I did not consent to switch to Telekom because I am not interested in extra pay for a router, which is 196,94 euros. This is a total burden for me. Telecom was given a contract that included a bill that specified 19,95 euros and 47 euros. There was no mention of the router bill. I received the router bill on 08.07.2024 after visiting the technician at my house.

If initially, the telecom representative informed me that I would be required to pay the cost of the router and other expenses in order to switch from Vodafone to Telecom, I stopped doing this because the current Vodafone connection is satisfactory for me, and I already have a Vodafone router.

The agent misled me and signed me up for a two-year contract. I visited a Telekom store to submit a complaint; however, they informed me that they were unable to assist. Additionally, I wrote an email, but I have not received a response. I am dissatisfied with the Telekom service at this time, and it is far more painful for me.

I kindly beg your understanding of the situation and the termination of my contract without any supplementary fees or taxes. I am contacting you because I have not received any assistance from the Telekom store, hotline, or email support. I would greatly appreciate your prompt assistance with this Matter .