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[English] How can I increase the speed of my existing connection?
vor 5 Jahren
My apologies for not speaking German. So I want to increase my Telekom connection speed to fastest possible. So when I am at customer centre (https://kundencenter.telekom.de/kundencenter/anschluss-tarif/index.html), I get the following options:
Clicking this leads me to the following page (I do the availability check and it seems all speeds are possible):
Now I click and select my bandwidth of choice move forward and I am presented the following page:
This is the part that I am concerned about. Shouldn't Telekom automatically know I have a Speedport Smart 3 already (as it seems to offer me one while upgrading my bandwidth)? I am simply scared if I put this in my shopping cart and proceed to order I will just have 2 parallel connections instead of upgrading my existing connection to a faster bandwidth. Please let me know if this is a misunderstanding.
TL;DR: I really want to upgrade my connection speed but I am not sure how to do it online. I do not want to order redundant connections, rather increase the bandwidth of my existing connection.
My thanks and regards.
1003
13
vor 5 Jahren
Good evening @Bleh
Welcome to the forum
With "Choose your router" just don't choose a router.
Then only the new tariff without router is displayed in the shopping cart.
Greetings Patrick
7
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vor 5 Jahren
@Bleh You can continue. However, since an order is still open on your connection, the activation may be delayed.
@Bleh
You can continue.
However, since an order is still open on your connection, the activation may be delayed.
Hallo @Bleh ,
I would recommend that you get in contact with @Nico B. . The other order that was still open could delay your upgrade for a long time - this depends on the order and when it will be processed. @Nico B. can help you with this.
As an example there could be orders that will be processed in several months from now and then your upgrade is stuck until then.
Best wishes,
Coole Katze
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vor 5 Jahren
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vor 5 Jahren
@Nico B. : Kontakt gewünscht
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vor 5 Jahren
if you are worried about ordering online, I can help you directly if you want to.
Just give me a heads up when / if I can call you today or in the upcoming days to discuss the upgrade.
I can also answer further questions you might have.
Kind regards
Nico B.
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vor 5 Jahren
Hello @Nico B. ,
thanks a lot for reaching out. I really want to upgrade my bandwidth to 250mbps (it seems to be available in my postcode) but being an English speaker on a German site, I was scared to order something wrong by mistake. Then I had cancelled wlan-to-go (as once it had activated, I had dropouts with my router) - and probably this outstanding order prevented me from upgrading. It would be great if you could call me at 16:00 tomorrow (29th June) and I will be happy to discuss the upgrade.
my regards
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von
vor 5 Jahren
Hello @Nico B. I was expecting a call today at 16:00 but maybe you have missed my message. Can we do it tomorrow? I am available anytime starting 10:30 to 12:00.
good evening
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@Nico B. : Kontakt gewünscht
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