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[English] How can I increase the speed of my existing connection?
5 years ago
My apologies for not speaking German. So I want to increase my Telekom connection speed to fastest possible. So when I am at customer centre (https://kundencenter.telekom.de/kundencenter/anschluss-tarif/index.html), I get the following options:
Clicking this leads me to the following page (I do the availability check and it seems all speeds are possible):
Now I click and select my bandwidth of choice move forward and I am presented the following page:
This is the part that I am concerned about. Shouldn't Telekom automatically know I have a Speedport Smart 3 already (as it seems to offer me one while upgrading my bandwidth)? I am simply scared if I put this in my shopping cart and proceed to order I will just have 2 parallel connections instead of upgrading my existing connection to a faster bandwidth. Please let me know if this is a misunderstanding.
TL;DR: I really want to upgrade my connection speed but I am not sure how to do it online. I do not want to order redundant connections, rather increase the bandwidth of my existing connection.
My thanks and regards.
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Accepted Solution
accepted by
5 years ago
if you are worried about ordering online, I can help you directly if you want to.
Just give me a heads up when / if I can call you today or in the upcoming days to discuss the upgrade.
I can also answer further questions you might have.
Kind regards
Nico B.
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5 years ago
Hello @Nico B. ,
thanks a lot for reaching out. I really want to upgrade my bandwidth to 250mbps (it seems to be available in my postcode) but being an English speaker on a German site, I was scared to order something wrong by mistake. Then I had cancelled wlan-to-go (as once it had activated, I had dropouts with my router) - and probably this outstanding order prevented me from upgrading. It would be great if you could call me at 16:00 tomorrow (29th June) and I will be happy to discuss the upgrade.
my regards
Answer
from
5 years ago
Hello @Nico B. I was expecting a call today at 16:00 but maybe you have missed my message. Can we do it tomorrow? I am available anytime starting 10:30 to 12:00.
good evening
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Accepted Solution
accepted by
5 years ago
@Nico B. : Kontakt gewünscht
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Accepted Solution
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5 years ago
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