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[English] How can I increase the speed of my existing connection?

vor 5 Jahren

My apologies for not speaking German. So I want to increase my Telekom connection speed to fastest possible. So when I am at customer centre (https://kundencenter.telekom.de/kundencenter/anschluss-tarif/index.html), I get the following options:

 

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Clicking this leads me to the following page (I do the availability check and it seems all speeds are possible):

 

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Now I click Capture3.PNG and select my bandwidth of choice move forward and I am presented the following page:

 

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This is the part that I am concerned about. Shouldn't Telekom automatically know I have a Speedport Smart 3 already (as it seems to offer me one while upgrading my bandwidth)? I am simply scared if I put this in my shopping cart and proceed to order I will just have 2 parallel connections instead of upgrading my existing connection to a faster bandwidth. Please let me know if this is a misunderstanding. 

 

TL;DR: I really want to upgrade my connection speed but I am not sure how to do it online. I do not want to order redundant connections, rather increase the bandwidth of my existing connection. 

 

My thanks and regards.

 

 

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  • Akzeptierte Lösung

    akzeptiert von

    vor 5 Jahren

    Good morning @Bleh,

    if you are worried about ordering online, I can help you directly if you want to.
    Just give me a heads up when / if I can call you today or in the upcoming days to discuss the upgrade.
    I can also answer further questions you might have.

    Kind regards
    Nico B.

    2

    Antwort

    von

    vor 5 Jahren

    Hello @Nico B.  I was expecting a call today at 16:00 but maybe you have missed my message. Can we do it tomorrow? I am available anytime starting 10:30 to 12:00.

     

    good evening Fröhlich  

  • Akzeptierte Lösung

    akzeptiert von

    vor 5 Jahren

    Thanks for the nice conversation. As discussed the switch to the faster internet connection should go smoothly on the 10th July 2020. If you have any questions please don't hesitate to contact me. I wish you a great evening. Kind Regards Martin Bo.

    0