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[English] How can I increase the speed of my existing connection?

5 years ago

My apologies for not speaking German. So I want to increase my Telekom connection speed to fastest possible. So when I am at customer centre (https://kundencenter.telekom.de/kundencenter/anschluss-tarif/index.html), I get the following options:

 

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Clicking this leads me to the following page (I do the availability check and it seems all speeds are possible):

 

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Now I click Capture3.PNG and select my bandwidth of choice move forward and I am presented the following page:

 

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This is the part that I am concerned about. Shouldn't Telekom automatically know I have a Speedport Smart 3 already (as it seems to offer me one while upgrading my bandwidth)? I am simply scared if I put this in my shopping cart and proceed to order I will just have 2 parallel connections instead of upgrading my existing connection to a faster bandwidth. Please let me know if this is a misunderstanding. 

 

TL;DR: I really want to upgrade my connection speed but I am not sure how to do it online. I do not want to order redundant connections, rather increase the bandwidth of my existing connection. 

 

My thanks and regards.

 

 

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