Fiber ID (Home ID) not known

vor 3 Monaten

Hello, I received my activation link for fiber optic connection today but the home ID from the fiber socket is not recognised. Could you please help?

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vor 5 Tagen

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    • vor 3 Monaten

      Hello @Tunde,

      thank you very much for the pleasant call.
      I have just sent you an e-mail.

      As soon as I have a picture of your fiber outlet at hand, I can investigate further.

      Kind regards
      Jonas

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    • vor 14 Tagen

      Hey there @Tunde,

       

      I just wanted to let you know that we didn't forget you.

      We are still on it and wait for a final response to sort everything out. I'm terribly sorry this matter takes so much time. If we can assist you somehow in the meantime, just let us know.

       

      Kind regards

      Louisa

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    • vor 5 Tagen

      @Tunde

      We have received feedback from our colleagues. They have been trying for several weeks to arrange an appointment with the property management and the construction company, but so far without success. A colleague even visited the site but was unable to gain access to the property. However, it now appears that there is an additional issue.
       
      Kind Regards Wiebke 

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