Help in English - New customer, unstable DSL connection

3 years ago

Hello Telekom Support,

I have been a DSL customer since February and the connection has always been stable, but since yesterday (2022/05/17) my Internet connection drops for a few minutes, every few hours. 

I have made sure that it's from your side (or at least from the line). I have checked my devices (even rebooted routers just in case) and still when the connection drops, I can't even ping static public IPs like 8.8.8.8. The problem gets fixed after a few minutes and then again it gets disconnected after a few hours.

Can you please check my connection from your side? Is there a known problem in my line or my neighbourhood?

 

Thanks

 

638

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