How do you cancel your internet contract?
5 years ago
Hi there, i will be leaving Germany in July and would like to cancel my internet contract with Telekom, so it does not renew for another 2 years.
Can you please let me know how I can do this? Also let me know if more information is required.
Thanks,
Anthony
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5 years ago
You are asking for an extraordinary cancellation, rather than for a regular one.
For that Telekom has a specific site, which is good... of course in German, which is bad for you...
The German site is that one: https://www.telekom.de/hilfe/auftrag-erste-schritte/umzug/umzug-ins-ausland
Google translate makes that:
I am moving abroad. Do I have a special right of termination?
Yes. If you move abroad, you have a special right of termination in accordance with Section 46 TKG (Telecommunications Act). You are legally granted a period of three months to the end of the month.
We grant you a shortened period of six working days for the landline connection.
We need one of the following documents e.g. B. as evidence:
Deregistration certificate from the Residents' Registration Office
certificate by the employer
March order (for soldiers)
You can do the cancellation using this link https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/umzug-ins-ausland
and also upload the requested proof.
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5 years ago
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3 years ago
Please tell me how to cancel my telekom contract
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Answer
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3 years ago
Please tell me how to cancel my telekom contract
Please tell me how to cancel my telekom contract
As you do not give any information on the circumstances the answer is quite simple:
Either you write a cancellation letter to Telekom (address is stated in the AGB document that you have received at the start of the contract) or you do the cancellation online
https://www.telekom.de/hilfe/vertrag-meine-daten/kuendigung
As you write in the fixed network section this button on the linked page is relevant for you:
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3 years ago
Hey @jon connolly , I tried to call you, but had no luck. When will you be available for a new try?
Kind regards Sven Ö.
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11 months ago
I would like to terminate my contract for the following reasons:
- I signed the contract under false information by a Telekom sales agent. A Telekom sales agent came to my apartment informing me that the whole building is changing the supplier and since I was new in Germany I was not sure what I was supposed to do, so I said if the whole building is changing the provider it must be something I have to do. Thus, I was made to switch my provider when I had no reason to do so.
- I took the 50 mbps download speed tariff, however my speed has been consistently slow. 20-25mbps. I have also check my speed using the Federal Network Agency's broadband measurement service https://breitbandmessung.de/. and the speed came out as 15mbps.
- There are no customer service options in English and it makes it very difficult to manage my contract.
- I also learned that my previous contract was cheaper and faster with a much better connection.
Are these reasons enough for me to terminate my contract? I still have 1 year left on my 2 year contract and I am not able to afford the price any more, especially since I am not receiving the speed and service that I am paying for.
Please help me, I would like to terminate my contract as soon as possible.
Regards,
Abhi.
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11 months ago
Hello @Gelöschter Nutzer and welcome to the community.
I'm sorry to read that your landline is not working as expected. I'm happy to take a closer look at it and check the options for you.
Which router is in use and was the speed test you mentioned carried out via LAN or WLAN?
Kind regards
Malte
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11 months ago
- There are no customer service options in English and it makes it very difficult to manage my contract.
Curious question:
Which German operator offers customer service options in English?
Please help me, I would like to terminate my contract as soon as possible.
@Malte M. will find out whether there is a possibility - however first he needs to talk to you.
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