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How do you cancel your internet contract?
vor 5 Jahren
Hi there, i will be leaving Germany in July and would like to cancel my internet contract with Telekom, so it does not renew for another 2 years.
Can you please let me know how I can do this? Also let me know if more information is required.
Thanks,
Anthony
11257
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Community Guide
vor 5 Jahren
You are asking for an extraordinary cancellation, rather than for a regular one.
For that Telekom has a specific site, which is good... of course in German, which is bad for you...
The German site is that one: https://www.telekom.de/hilfe/auftrag-erste-schritte/umzug/umzug-ins-ausland
Google translate makes that:
I am moving abroad. Do I have a special right of termination?
Yes. If you move abroad, you have a special right of termination in accordance with Section 46 TKG (Telecommunications Act). You are legally granted a period of three months to the end of the month.
We grant you a shortened period of six working days for the landline connection.
We need one of the following documents e.g. B. as evidence:
Deregistration certificate from the Residents' Registration Office
certificate by the employer
March order (for soldiers)
You can do the cancellation using this link https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/umzug-ins-ausland
and also upload the requested proof.
0
Telekom hilft Team
vor 5 Jahren
0
1 Sterne Mitglied
vor 3 Jahren
Please tell me how to cancel my telekom contract
2
Antwort
von
vor 3 Jahren
Hey @jon connolly , I tried to call you, but had no luck. When will you be available for a new try?
Kind regards Sven Ö.
vor 7 Monaten
I would like to terminate my contract for the following reasons:
- I signed the contract under false information by a Telekom sales agent. A Telekom sales agent came to my apartment informing me that the whole building is changing the supplier and since I was new in Germany I was not sure what I was supposed to do, so I said if the whole building is changing the provider it must be something I have to do. Thus, I was made to switch my provider when I had no reason to do so.
- I took the 50 mbps download speed tariff, however my speed has been consistently slow. 20-25mbps. I have also check my speed using the Federal Network Agency's broadband measurement service https://breitbandmessung.de/. and the speed came out as 15mbps.
- There are no customer service options in English and it makes it very difficult to manage my contract.
- I also learned that my previous contract was cheaper and faster with a much better connection.
Are these reasons enough for me to terminate my contract? I still have 1 year left on my 2 year contract and I am not able to afford the price any more, especially since I am not receiving the speed and service that I am paying for.
Please help me, I would like to terminate my contract as soon as possible.
Regards,
Abhi.
2
Antwort
von
vor 7 Monaten
Curious question:
Which German operator offers customer service options in English?
@Malte M. will find out whether there is a possibility - however first he needs to talk to you.