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How to move my Mobile prepaid number to other provider?

vor 2 Jahren

Sorry, I am trying to understand how to move my number to other provider having currently a Prepaid Magenta Tarif.

I do not understand if I need to terminate before my commercial relationship with Deutsche Telekom or I just need to go to another provider and ask for the portability.
In addition is the residual credit lost or it can be saved somehow?

Thanks 

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9

  • Akzeptierte Lösung

    Community Guide

    akzeptiert von

    vor 2 Jahren

    Hello @Bruno77

     

    If you want to take your cell phone number with you to another provider, please cancel your prepaid contract. You can do this by phone. A note for you: When canceling, please indicate that you intend to take the phone number with you to another provider. After receipt of your cancellation, we will terminate the prepaid contract with a notice period of 14 working days. As soon as you have received your cancellation confirmation, you can ask your new provider to port your number.

    You can have the remaining balance paid out to you

    0

  • Akzeptierte Lösung

    Community Guide

    akzeptiert von

    vor 2 Jahren

    German law offers two possibilities of porting a mobile number:

    1. during a running contract, i.e. the contract will continue once the porting is done and your old contract will get a new number while the "old" number is then with the new provider; no cancellation is required here (but of course possible once the porting has been successfully accomplished)
      for this variant you need to get in touch with customer service and request that they mark your prepaid contract for "Opt-In"
      for this variant you need to tell the new provider that you want to port "sofort" (immediate)
    2. at the end of a contract, that means that you normally proceed best as described by @Marcel2605 

    Once the contract is done you can get the remaining money back from Telekom, there is a form for that (note: only the money in your prepaid account that you explicitely have topped up will be given back, so no bonus will be given back)

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