Die Telekom hilft Community zieht um und ist bis zum 8. Januar 2025 nur eingeschränkt zugänglich.
Gelöst
How to move my Mobile prepaid number to other provider?
vor 2 Jahren
Sorry, I am trying to understand how to move my number to other provider having currently a Prepaid Magenta Tarif.
I do not understand if I need to terminate before my commercial relationship with Deutsche Telekom or I just need to go to another provider and ask for the portability.
In addition is the residual credit lost or it can be saved somehow?
Thanks
672
0
9
Akzeptierte Lösungen
Alle Antworten
Sortieren
Älteste zuerst
Neueste zuerst
Älteste zuerst
Autor
Das könnte Ihnen auch weiterhelfen
102
0
3
Gelöst
1702
0
4
575
0
2
57
0
1
156
0
2
Akzeptierte Lösung
Marcel2605
Community Guide
akzeptiert von
Sarah D.
vor 2 Jahren
Hello @Bruno77
If you want to take your cell phone number with you to another provider, please cancel your prepaid contract. You can do this by phone. A note for you: When canceling, please indicate that you intend to take the phone number with you to another provider. After receipt of your cancellation, we will terminate the prepaid contract with a notice period of 14 working days. As soon as you have received your cancellation confirmation, you can ask your new provider to port your number.
You can have the remaining balance paid out to you
3
0
Akzeptierte Lösung
muc80337_2
Community Guide
akzeptiert von
Sarah D.
vor 2 Jahren
German law offers two possibilities of porting a mobile number:
for this variant you need to get in touch with customer service and request that they mark your prepaid contract for "Opt-In"
for this variant you need to tell the new provider that you want to port "sofort" (immediate)
Once the contract is done you can get the remaining money back from Telekom, there is a form for that (note: only the money in your prepaid account that you explicitely have topped up will be given back, so no bonus will be given back)
3
0