Hybrid connection 5G Antenna keeps experiencing power issues & flashing orange light on the router.
7 months ago
Hi there Telekom,
For the past week or so, maybe week and a half - I've noticed my connection speed dropping to 90 as opposed to the usual 250/300 or so I get when the 5G antenna is on. I believe the power adaptor or cable for the 5G antenna may be damaged somewhere since it keeps shutting off randomly throughout the day.
A simple "plug and restart" will resolve the issue for about 2 - 3 hours before the orange light begins once again flashing on the router with a message stating that it cannot connect to the 5G antenna.
I have tried numerous restarts to resolve this issue but, no dice. At the moment, I'm unplugging and re-plugging daily between 2 - 5 times throughout the day and it's becoming a little tedious.
Any advice is greatly welcomed,
Thanks!
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1 month ago
Hi @gPhil
Hi there Inga! Spot on! Since installing, the new router has had no dropouts on the 5G antenna. As a result, I don't think I'll install the new one since it isn't needed - I am getting very good speeds & connection now. I will return the old router and new 5G antenna next week as soon as I'm on Monday at work. Thank you again for your help! Sincerely, Phil
Hi there Inga!
Spot on! Since installing, the new router has had no dropouts on the 5G antenna. As a result, I don't think I'll install the new one since it isn't needed - I am getting very good speeds & connection now.
I will return the old router and new 5G antenna next week as soon as I'm on Monday at work.
Thank you again for your help!
Sincerely,
Phil
I would also like to say that your team - especially Christian for his patience with me (especially when I talk so much on the phone) has been outstanding. Appreciated every effort along the way and I'm super happy with the result here :-)
Thanks again
Phil
I would also like to say that your team - especially Christian for his patience with me (especially when I talk so much on the phone) has been outstanding. Appreciated every effort along the way and I'm super happy with the result here :-)
Thanks again
Phil
Thank you very much for your friendly feedback.
I'm really glad to read that it is working now and that you don't have any issues with the connection anymore. 🤗
Enjoy your weekend! 😊
Inga Kristina
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