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5 years ago
@Schiffbauerdamm00: Welcome to the Community! Please name us:
Have you already reported a malfunction:
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
or you may use the Hotline: 0800 33 01000
Best regards
Ulrich
4
from
5 years ago
@Schiffbauerdamm00: Please make a screenshot of this side:
http://speedport.ip/html/login/status.html?lang=en
Best regards
Ulrich
from
5 years ago
Sorry, I cannot open the link. I am using a bad phone connection
0
from
5 years ago
@Schiffbauerdamm00: You can use the link only if your smartphone, laptop ... is connected (WiFi, Ethernet) to the Speedport. It is not a link to the Internet.
Best Regards
Ulrich
0
Unlogged in user
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5 years ago
I'll inform my business colleagues. For me, it looks like your cancelled a business contract to the 11th of March 2021. They'll check everything and come back to you here.
Regards
Karsten L.
1
from
5 years ago
Hello, thanks for answering. It wasn't a cancellation. This is an office number/internet connection. I replaced the previous occupant of the office some weeks ago. I wanted to keep everything the same (same lines, same contract), only billed in my name and my bank account. I explained that several times, over the phone and in writing. I am not sure if they understood me.
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5 years ago
Dear @Schiffbauerdamm00,
I want to doublecheck the whole issue for you. In order to do so I need a German mobile number. Could you please add one to your profile and replace the other number there? Unfortunately we are not able to call back on foreign phone numbers 🙁
Please give me a short feedback when you are done.
Kind regards,
Louisa G.
1
from
5 years ago
Dear Louisa G.,
I still don't have a German number. I arrived in the country only some weeks ago. I will have one shortly, I hope.
Anyway, I don't think this should be an impediment to contacting customers.
There should be an email address where I could explain the problem and get assistance. Is there such email address? The contact form does not work.
Thank you,
Elena
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Accepted Solution
accepted by
5 years ago
Dear @Schiffbauerdamm00,
I am terribly sorry for the inconvenience. Since I have to authorize you, I need some information, either from a short phone call or from our contact form. So I would ask you to try again and send a contact form with all the necessary information. You can find the contact form here. Unfortunately there is no direct e-mail address anymore.
And please tell me right away when you get you german mobile number, so we can contact you that way. 🙂
Kind regards,
Louisa G.
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