Hello, I had a Magenta contract since 2016 and I left Germany on 22.04.2018. I went to a Saturn shop to close my contract. The person at the saturn shop completed the document (and did a copy of my Abmeldung from the townhall), sent it to the Telekom office and gave me the necessary papers to send back the modem. I sent back the Modem as it was required.But I realised that money was taken from my german bank account on 05.05 and 05.06 by the Telekom SEPA.How is it possible? Can you help me?

Hello and good morning everybody! Thank you all so much for supoorting @Michel Lefevre while I wasn't in the office. @Michel Lefevre I just checked your account. Your contract is cancelled regularly to the 31th of July this year. The date was also stated on the confirmation of termination that you received on the 19th of April 2018 I hope I could help you with this. Best regards Alexandra J.

Dear @Michel Lefevre, does the contract complies with the terms agreed upon? Did Telekom acknowledge the cancellation? To find out more about this issue, please enter your personal data (Profildaten) as indicated under the link of my signature. A member of the Telekomteam, working here, will have a look at the case. Only she/he is authorized to this matter and will approach you in time. Kind regards,Marlise

‎kann nicht raus telefonieren, angerufen werden und internet klappt.

Gelöst