Moving apartment. Did not receive any call back.

Question

Hello. My German is bad.  I have a ticket open regarding my move of apartment in 2 weeks.  I have sent an email over 10 days ago with the details.   I did receive an email giving me a callback number but this number gave back an error (it did not work). I have also called the help number (with the assistance of a German colleague at work).  I was informed that someone would call me to discuss the next day.  I received no call back, no missed calls or email. I would like to continue using Telkom in my new address or be allowed to terminate my contract as I am moving apartment on the 31.4.2020.    My current details are in my profile.

Khaled A. · Accepted Answer

Hey @pmcweeney,welcome to our CommunityI'm pleased to help you.I tried to reach you spontaneously, but unfortunately without success.Let me know if I can try again later so that we can go through the details. Greetings Khaled A.

Khaled A. · Accepted Answer

Hello @pmcweeney,thank you so much for the nice phone conversation. I made the contract for the movement to the new address and the appointment on April 1st, 2020 from 12 to 6:30 PM.Here is the link for Speedport Pro:&#xa0;https://www.telekom.de/zuhause/geraete-und-zubehoer/wlan-und-router/speedport-pro;sid=0xmv7KqdRESr7PTuBpa-EvebPkfug_mdlg3WvGCqiRTU6CyIV9cju7IwKJrLcLnoZpU=If you need any help, don't hesitate to contact me.I wish you a nice evening.Greetings Khaled A.

Moving apartment. Did not receive any call back.

Cancellation not going through, moving out

Moving Apartments (ENG)

I did not received the written confirmation

Teminate contract early due to moving in with my boyfriend

Can not receive calls

You might also be interested in

Request purchasing advice

View offers

Social Media