‎Moving DSL connection to the new Address

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Moving DSL connection to the new Address

2 years ago

Dear Telekom Support,

I am moving to a new address (in the new city) starting 1st September 2023.

Currently I have a MagentaZuhause XXL Speedport Smart Glasfasers connection.

Now my question is: what's the process to move my DSL to the new address?

Thank you.

Kind Regards,

Dnyandev

434

2 years ago
@dnygarad9

Hello,
there you will find all important information. You must use a translator for the page.

If you do not want the term to be 24 months again, you must explicitly apply for a move to TKG .

Go via the hotline, a shop, or a Teamie .

https://www.telekom.de/hilfe/umzug?samChecked=true
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2 years ago
Hi Dynandev,

You can find the necessary infomation at Umzug & Adressänderung | Telekom Hilfe – use Google Translate or DeepL to translate the page if your German is not good enough.

Also, please not that Glasfaser is not DSL (which uses copper lines).

Have a nice day!

Best wishes,
Thomas
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2 years ago
@dnygarad9

ich will inform the Teamies , that you need help for moving your connection to the New adress. Somebody of them will then call you to help. But it takes time, i Do not know how long.

To autentificat by that call they will know during the call the last six digits of the Bank Account, from that the bill ist monthley paid.
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2 years ago
Hello @dnygarad9 and welcome to the community.

@Sherlocka called and there I am! 😀

I see you've already been given usefull advice by @ Geralt von Riva , @teezeh and @Sherlocka.

I'm happy to help and explain the procedure to move your landline new a new adress to you. On which time are you available for a call?

Kind regards

Malte M.
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2 years ago
Thanks for the nice conversation @dnygarad9. As discussed, I will call you later regarding the information of the previous tenant. I'm happy to hear from you later today. Kind regards, Martin Bo.
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2 years ago
Thanks for the pleasant call @dnygarad9. As discussed, the deployment date will be on the 04.09.2023 and the technician will come between 12:00 and 18:30. Let me know if you have changed your mind regarding a mobile contract or need further assistance. I wish you a great evening. Kind regards, Martin Bo.
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2 years ago
Thank you Martin for your help and making process simple.
As you told in the call could you please send me return coupne for router.

Kind regards,
Dnyandev
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