@dnygarad9 

Hello,
there you will find all important information. You must use a translator for the page.

If you do not want the term to be 24 months again, you must explicitly apply for a move to TKG .

Go via the hotline, a shop, or a Teamie .

https://www.telekom.de/hilfe/umzug?samChecked=true 

Hi Dynandev,

 

You can find the necessary infomation at Umzug & Adressänderung | Telekom Hilfe – use Google Translate or DeepL to translate the page if your German is not good enough.

 

Also, please not that Glasfaser is not DSL (which uses copper lines).

 

Have a nice day!

 

Best wishes,
Thomas

@dnygarad9 

ich will inform the Teamies , that you need help for moving your connection to the New adress. Somebody of them will then call you to help. But it takes time, i Do not know how long.

 

To autentificat by that call they will know during the call the last six digits of the Bank Account, from that the bill ist monthley paid. 

Hello @dnygarad9 and welcome to the community.

 

@Sherlocka called and there I am! 😀

 

I see you've already been given usefull advice by @ Geralt von Riva , @teezeh and @Sherlocka.

I'm happy to help and explain the procedure to move your landline new a new adress to you. On which time are you available for a call?

 

Kind regards

Malte M.