My Fiber optic is still not established 1.5 years after
vor einem Tag
This is joke. I set up the contract with Telekom in Feb 2025 for the Fiber 1000 on the terms that "everything is ready". I let them sign off my previous contract (CoAX 1000) and start my Glasfaser journey with them. When the contract started and engineer showed up, he installed the router (but not the socket) and connected me to DSL 100mbps.
I asked the logic question : "When the fiber will be installed?". He said: "We are already working on setting it up in your basement. Once its done, the socket will be installed". I said "Ok" and kept on waiting.
Today is October 2026, which is almost a year since that happened. And fiber is still not connected to my apartment. Moreover, its not even established in the basement. No processes were started. Multiple calls to the hotline led to "Its fine just wait".
Checking my house on the Glasfaser map it says that everything is done there, and even 2gpbs throughput is available! (its not).
Why should I wait a year for something that you claimed "ALREADY DONE" 1.5 years ago? Why should I pay 50 eur for my DSL 100, while I paid 65 eur and received 1000mbps with the previous provider?
Even when they clearly said multiple times to me that they 'can not provide' the asked service, they still don't let me cancel the contract.
This is such a scam.
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vor einem Tag
This is such a scam.
This is joke. I set up the contract with Telekom in Feb 2025 for the Fiber 1000 on the terms that "everything is ready". I let them sign off my previous contract (CoAX 1000) and start my Glasfaser journey with them. When the contract started and engineer showed up, he installed the router (but not the socket) and connected me to DSL 100mbps.
I asked the logic question : "When the fiber will be installed?". He said: "We are already working on setting it up in your basement. Once its done, the socket will be installed". I said "Ok" and kept on waiting.
Today is October 2026, which is almost a year since that happened. And fiber is still not connected to my apartment. Moreover, its not even established in the basement. No processes were started. Multiple calls to the hotline led to "Its fine just wait".
Checking my house on the Glasfaser map it says that everything is done there, and even 2gpbs throughput is available! (its not).
Why should I wait a year for something that you claimed "ALREADY DONE" 1.5 years ago? Why should I pay 50 eur for my DSL 100, while I paid 65 eur and received 1000mbps with the previous provider?
Even when they clearly said multiple times to me that they 'can not provide' the asked service, they still don't let me cancel the contract.
This is such a scam.
Only if you didn't understand what kind of contracts you signed.
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vor einem Tag
Good evening @leral-ber,
I am sorry for the large delay. I would like to talk to you about this on the phone, also so I can gather more information, and perhaps I will find information which is important.
In which timeframe can I call you best? Also, please keep your customer number and the last six digits of your IBAN ready for our authentication process via phone call.
I am looking forward to hear from you.
Kind regards
Christoph
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vor 10 Stunden
Call any time suitable.
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vor 8 Stunden
Thank you very much for the pleasant conversation earlier. 🙏
As discussed, the renovation isn’t moving forward because we haven’t yet received approval or a response from the property management company. We’ve been requesting this since July 2025 and haven’t received any positive feedback yet.
Please feel free to reach out to your property management company and follow up on why we haven’t received approval yet. Your property management company can also contact us via our owner hotline at 0800 330 4174 or glasfaser.eigentuemer@telekom.de to grant approval.
I know this situation isn’t satisfactory for you, but there’s nothing we can do without approval.
Best regards
Timur
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