Solved
Neuer DSL-Anschluss Kabel-Fehler (e0)
3 years ago
About a week ago I signed a 100mb/s DSL contract with Telekom for my new apartment.
I received the router with all the trimmings and the activation should take place on 03/17/2022.
After connecting and trying, I always get the error message "cable error (e0)".
I also called Telekom Support and all they said was wait and see.
However, I did not manage to unlock the internet for two days.
Restarted several times, but I always get the cable error E0 displayed and the status light on the speed port flashes yellow.
Can someone possibly help?
can you arrange for the technician to check this out.
#Speedport Smart 4 Type B
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3 years ago
@lotus.88de
Report the fault again at 08003301000 orHier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzen
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
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3 years ago
danke, ich spreche kein deutschland, und wie kontaktiere ich am besten den telecom-technikerAnswer
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3 years ago
Hey @lotus.88de and welcome to the Community.
Because it's a little bit late, I didn't want to call at this time. I try to manage a callback for tomorrow. Have a great evening!
Kind regards Sven Ö.
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3 years ago
danke, ich spreche kein deutschland, und wie kontaktiere ich am besten den telecom-techniker0
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3 years ago
Hey @lotus.88de and welcome to the Community.
Because it's a little bit late, I didn't want to call at this time. I try to manage a callback for tomorrow. Have a great evening!
Kind regards Sven Ö.
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3 years ago
Hello @lotus.88de , I'm sorry that no one called. I had no luck, can you tell me when will be a good time for calling?
Kind regards Sven Ö.
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3 years ago
thanks for your reply.
If you are convenient, you can call me back at anytime during the daytime from 8am to 8pm.
last Friday the technician tell me there may be some problem with the cable connection outside my apartment, so at your side, you may detect my internet is connected, but it isn’t not the case. So please arrange some one to check the cable line and unlock my internet.
how can I find the appointment with technician?
Answer
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3 years ago
@Sven Ö.
If you are convenient, you can call me back at anytime during the daytime from 8am to 8pm.
If you are convenient, you can call me back at anytime during the daytime from 8am to 8pm.
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3 years ago
Hello @lotus.88de,
I just saw that you have an appointment with a technician right in this moment.
So please give us a feedback afterwards, if everything is working, or if you need further assistance.
Kind regards Inga Kristina J.
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