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New customer - DSL line fault
vor 2 Jahren
Hello. I’m a new customer.
I have a problem with DSL connection. Technician visited my place last Saturday, checked the line and concluded it’s fine, I need only plug router to middle socket and it should work he said. I had no router at the moment, but when I got it two days later and plugged it in, unfortunately in diagnostic mode it shows no DSL line connection. Also when I specify internet access credentials there is no connection. I’ve checked cable, socket and physical connection, all seems fine.
Screen of Fritzbox 7390 diagnostic in attachment.
Need help. Hotline 0800 gives no options for English-speaking customer.
810
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vor 2 Jahren
Hello and welcome to the Deutsche Telekom forum. What does your current cabling look like? At best, take pictures of how you connected the router. Are the cables of the FritzBox used ? Greetings
10
Antwort
von
vor 2 Jahren
First of all thank all of you for help! You are great community!
So far I've changed box to 7490 and get DSL-box cable from MM and everything works as expected.
Antwort
von
vor 2 Jahren
@Andy-4
please update the firmware of the 7490 to 7.56 . if not already done
Antwort
von
vor 2 Jahren
Hey @Andy-4,
I'm happy to read that everything worked out successfully. 🥳
As you can see, there are lots of very proficient people here in the community, so don't hesitate to come around and ask for help or advices whenever you need support.
Kind regards
Leona W.
(PS: Vielen Dank an @Passierschein , @Marcel2605 , @der_Lutz und @Thunder99 für die Hilfe.)
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Antwort
von
vor 2 Jahren
Thank you for all your replies guys!
My plan is 50 Mbit, my router is connected by Fritzbox cable, see attached picture.
IMG_3654.jpeg
12
Antwort
von
vor 2 Jahren
Should I get Fritzbox 74 or 75?
Should I get Fritzbox 74 or 75?
7590
Antwort
von
vor 2 Jahren
The gray end of Y cable has tag Splitter DSL. I changed black with gray, but nothing changed. Maybe I have wrong cable?
The gray end of Y cable has tag Splitter DSL. I changed black with gray, but nothing changed.
Maybe I have wrong cable?
@Andy-4
Take a simple patch cable instead of the Y-cable
Antwort
von
vor 2 Jahren
What your wallet (with direct purchase) allows
For the automatic setup of your connection better WLAN would be the Smart 4 interesting. For extensive comfort functions (roughly speaking), the 7590 (AX) would be your product. I myself can operate both sides and currently I am better positioned with the Smart 4, as with the 7590 (without WLAN6 / AX). Instead of the 7490 then rather the 7590, because of the future updates.
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von
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vor 2 Jahren
What your wallet (with direct purchase) allows
For the automatic setup of your connection better WLAN would be the Smart 4 interesting. For extensive comfort functions (roughly speaking), the 7590 (AX) would be your product. I myself can operate both sides and currently I am better positioned with the Smart 4, as with the 7590 (without WLAN6 / AX). Instead of the 7490 then rather the 7590, because of the future updates.
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