Hello all and good morning,
I had an appointment for my Telekom DSL connection in my newly rented flat. The technician came to my flat and connected a device to the DSL socket in the apartment. We then went to the cellar where the technician tried to check whether there was a signal and it turned out that there was no signal. The technician told me that the line is broken and that I should tell my landlord to fix the line. I informed the landlord, but he has no idea what the problem might be.
I am wondering if it's possible to check what the problem was if there is a report from the technician, and also what I should do next regarding my DSL contract.
vor 14 Stunden
Hello @hadsh77,
welcome in our community.
We recommend contacting your landlord and askingand asking them to arrange an electrician to inspect and repair the internal telephone/DSL line from the APL to your apartment. Once the issue has been resolved, please inform us so we can schedule a new technician appointment to test and activate the line.
Your DSL service will not be billed until the connection is successfully activated.
Kind regards Khaled
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vor 12 Stunden
Hello @Khaled A.
Thank you very much for your help and response.
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