Regarding order no. 

Dear Customer Service Team,

I am writing to address an issue regarding my recent order for MagentaZuHause XXL Hybrid.

When I placed the order in mid June through Check24, a technician visit was scheduled.

However, as I was able to activate the router using the provided guide, the technician's visit was not necessary. Despite I answered 'no need to be checked by technician' on the phone calling from Telekom, but a technician arrived at my home while I was out of the house.

Currently my internet is working well without any issues. (only low level of download/upload performance, only 30% of max, I ordered 500MB) However, I noticed that my order is still open because the technician visit was not completed. Then I already reached out to the custmer service center by phone and explained them to cancel the pending technician visit and finalize my order status in the system. Unfortunately it's still 'processing'.

Furthermore, I was surprised to see that the first payment has already been processed, even though the order process reemains incomplete and I received no prior notification via email or post.

Could you please clarify why this payment was charged and ensure that my account status is updated correctly?

Additionally am I able to see an invoice of this payment and receive an email or a letter by post for upcoming payment?

I look forward to your kind reply.

Ordernummer entfernt, VoPo914