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Phone order
vor 3 Jahren
Hello. I purchased my sim on 16 Sep 2021. I was told at that time that I could purchase a new phone after 3 mons. I ordered a phone on 27 Dec 2021 and still have yet to receive it. I tried to order directly through Telekom three times. Despite your rules being I can purchase after three months, I’m now being told I have too many tariffs and need to wait 6 mons now. Apparently, my cellphone bill is too expensive. My bill is automatically drafted via my iban so I do not understand why I now have to wait three additional months. It’s alway paid on time. I need help understanding why I’m being penalized and no one I have spoken to has ever heard of this. Why? #compliant #order
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vor 3 Jahren
@Amira Boyd
Welcome to Telekom's customers-help-customers forum
Please complete your forum profile, and do not forget to also mention when/the hours you may be contacted, so that a Telekom Teamie can/may contact you.
I tried to order directly through Telekom three times.
Was that online?
I’m now being told I have too many tariffs
Sounds a bit like you have not changed your contract from Sept. 16th but rather that you possibly now have additional contracts.
However then it is not clear to me why no phone has arrived.
5
Antwort
von
vor 3 Jahren
@Amira Boyd,
thank you for the call.
Like discussed, everything has been cleared up shortly after you messaged us.
Kind regards
Nico B.