Hello,
Here is the story:
I moved to a new location, there I connected the wireless device. The internet worked for two weeks and then it didn't work anymore. My wife spoke to someone from Telekom who said the wireless device was broken. He sent us a new wireless device, we called Telekom again and the internet did not work with the new device either. He made an appointment for a technician to come today to solve the problem, the technician went to the old address and said that he cannot come to the new address because he needs a new appointment (the new address is 2 minutes from the old address) we understood that it is not his fault but the fault of those who made the appointment. In the conversation with Telekom, the wife stated several times that the technician must come to the new address.
How long will it take to resolve this problem? Do I have to pay for the period when the internet was down?
1 month ago
Hello @Gya , I just tried to call you but don't get a dial tone. Can you check the number or give me a little answer in this thread, when you are available? :-)
Kind regards Sven
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27 days ago
It's the same as what we talked about on the phone. Is the technician coming on July 1st? I haven't received any message or confirmation regarding the appointment.
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27 days ago
@Gya I can confirm, the appointment is on the 1st July.
I just send you the confirmation to you confirmed e-mail.
Sören
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26 days ago
The problem has been solved, thank you! 🤗
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