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Technician Appointment (first attempting failed)
vor 2 Jahren
Hello everyone,
I have a technician appointment for setting up new internet connection at my apartment on Monday 05.12.2022. I received email and message both stating I don't need to be at home waiting for the technician, and my connection will be activated automatically. During the appointment time slot I received a phone call from the technician saying my connection have some problem and I will need a new appointment. The process tracking page https://termin.telekom.de/? says my order still being processed and they will contact me soon for a new appointment. However I've been receiving nothing since then. I try to schedule a new appointment online at https://termin.telekom.de/verschieben/but it always shows they can't offer my an appointment.
Could anyone please enlighten me what should I do to make a new appointment? Apparently didn't wait at home during the first appointment was a huge mistake and I will definitely wait at home next time...
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vor 2 Jahren
Hello,
you know, this could simply be related to Germany's shortage of labour . Plus the coming holidays. Give it a bit more time, I do understand your situation but that is the way it is, sadly.
Happy Holidays nonetheless.
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Antwort
von
vor 2 Jahren
Hello @dg44 ,
thanks for the nice call. 🙂
As wished, I connected you to the responsible department.
Please feel free to update us on your new appointment.
For further questions just let me know.
Kind regards
Sana A.