Hello team,
I ordered a Telekom DSL connection for my new apartment in Ingolstadt (start date: 01.07). I placed the order on 24 May via CHECK24, but so far I haven’t received the router or any update about the order status. The only information I have is the order number: 17271758.
CHECK24 also shows no status update, so I wanted to ask if this delay is normal. Will I receive the router and further updates before the activation date?
For context:
Router delivery address: Munich
Connection address: Ingolstadt
I am still in Munich and will move on 01.07.
Could someone please check this or advise what I should do?
Thank you very much.
vor 3 Monaten
Hello @Airish,
I will gladly look into your case.
Please tell me, at what time call would best suit you.
Kind regards
Jonas
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vor 3 Monaten
Hi @Jonas Bl. ,
Thanks for your quick response.
I will be available tomorrow from 9:00 - 20:00.
Looking forward to talk to you.
Regards,
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vor 3 Monaten
Hello @Airish,
sadly I only reached the mailbox.
I will try again later.
Kind regards
Belana
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vor 3 Monaten
Hello @Airish,
thank you for the nice call.
Let me know if any other questions come up.
Kind regards
Belana
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