Gelöst
Telekom signing me up to services WITHOUT MY CONSENT!
vor 6 Monaten
I would have used the Issue tab, except you make it a mandatory field to choose and area and then provide no area options to choose from... absolute joke.
So here we are. I can't believe i used to recommend this company to people. I never will again.
I moved apartment over a month ago. I tried to switch my contract over and after 2 weeks Telekom informed me they can't make a connection and I can cancel with 1 month notice or use their 5G service.
I took a few days to think and right before I was about to cancel I suddenly get an email "confirmation" about signing up for the 5G . I was at work and did NOT agree to this!
After calling them, they sent me cancellation forms for both the old and new service they signed me up for. I filled them out and it said it would take a few days ro process. That was 2 weeks ago with NO response!
HOWEVER, I just received another email out of nowhere. Hoping it was the cancellation acceptance. BUT NO! They signed me up for ANOTHER service!
Cancel all these services, revoke all the costs you are illegally charging me for WITHOUT CONSENT and leave me alone!
I cannot seem to get through to you any other way. So maybe making it public is the only option to be heard. The next step I will seek legal advice.
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Offizielle Lösung
akzeptiert von
vor 6 Monaten
Hello @KiriDe
The cancellation of the move is done now.
I just ordered the cancellation of the contract on your old address to April 25th. It's this date because of the notice period of 1 month from the day you sent us your cancellation by email.
The 5G receiver is also cancelled now.
I have just one question: You still have the Speedport Smart 4 router as a rented device. When you get a fiber connection from another provider, you will not be able to use this router. I guess it makes sense for you to send it back soon, so that it can be cancelled and you won't have to pay for it.
Shall I send you a return label for this device?
Kind regards Inga Kristina
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