Gelöst

There is no internet access - new contract

vor 3 Jahren

Hello, apologies for writing in English but my German is terrible. 

 

So I subscribed to Magenta XL with Telekom and received my router via post and I wired it up. The technician came today (12.03.2022) and did some setup with the DSL port and said that I will have access to internet in 20-ish minutes. This was about 9 hours ago.

 

The router show green light and says it is connected to the internet. I also checked the speedport.ip and under the Status it shows that I should have internet access but I do not have access to the internet up till now. I did the setup using the MagentaApp as well as described in the instruction paper which came along with the router. I want to know if my connection is active from Telekom side. Is there a way for me to find that out? My connection should have been activated today and since the technician came as well, I was expecting it to have been working today (12.03.2022). Please advice whether my connection is enabled or not. Thank you.

1560

18

Das könnte Ihnen auch weiterhelfen

1 Sterne Mitglied

in  

166

0

1

Gelöst

1 Sterne Mitglied

in  

363

0

2

1 Sterne Mitglied

in  

576

0

2

1 Sterne Mitglied

in  

92

0

2