Hello Telekom Hilft Team, 

I am an international resident and I urgently need your help regarding a critical issue with a contract set up at a physical retail store. 

On 12.09.2026, I visited the Telekom Shop in Schwäbisch Gmünd (Bocksgasse 13) to get a fiber internet connection for my new apartment. Because my German is limited, I explicitly asked the employee if he spoke English. He nodded, but unfortunately, he used the language barrier to deceive me into a bad contract. 

The employee checked my address and told me Glasfaser would not be available until 01.02.2027. I explicitly told him I needed a temporary, flexible solution until that date. He recommended "MagentaZuhause L mit MagentaTV". I asked multiple times if this was a temporary solution that allows an easy transition to fiber later. He said "Yes" repeatedly and told me to just come back to the store to change it. 

When printing, I noticed MagentaTV and stated clearly I did not want TV. He misled me by saying a €100 router discount would balance it out, completely hiding that he was locking me into a rigid 24-month minimum term (Mindestvertragslaufzeit). 

The next day, I contacted Telekom Live Chat support, and the online team confirmed via email that the shop had sold me the entirely wrong product—they stated I should have been given "MagentaZuhause Sofort" instead of a 24-month fixed contract. 

I went back to the store on 16.09.2026 and 17.09.2026 to fix this mistake. The employee and his colleague were incredibly hostile. They refused to listen, said "it's your fault for signing," shouted that they don't care what the online live chat says, and refused to let me speak to a manager or give me a name/email. I left the signed contract copy there with my phone number, but they never called back. 

I am formally contesting this contract under German Civil Code § 123 BGB (Avoidance due to deception) and § 119 BGB (Contestability due to error). I have already filled out my Customer Number and Order Number in my private profile settings. 

Could a team member here please review this case, look at my online chat history notes, and help me cancel this fraudulent shop contract? I am feeling very stressed and unwelcome by how this store treated me. 

Thank you so much.