Hello Comunity,

I would like to ask how to move my internet service to a new apartment of mine.

Currently, I am using MagentaZuhause L Plan, with DSL and, I would like to continue using the same plan in my new apartment.

The thing is I am using DSL so if my understanding is correct, I need someone to deal with cables....am I right?

and I would like to know if I need to book two dates for dealing with moving out/in the internet of mine

I mean

one for closing the current DSL service in my old apartment,

one for re-opening back the DSL service in my new apartment.

I requested to transfer my internet to T.com 10days ago by email, but no answer back from them. (actually, I tried to call them in German once but my German sucks so I could not manage my call)

The moving date is coming soon like in 3 weeks and I am working from home, so the internet is really needed for my work.....

I have my own wifi device which I bought from T.com, so if I could use the internet when I plug the cable to the connector of my new place then it would be perfect though.....is it even possible?

Anyway, please teach me how to deal with DSL internet moving.

Thank you so much in advance for your help!!!!!!!!!!!