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umzug/moving out and in
3 years ago
Hello Comunity,
I would like to ask how to move my internet service to a new apartment of mine.
Currently, I am using MagentaZuhause L Plan, with DSL and, I would like to continue using the same plan in my new apartment.
The thing is I am using DSL so if my understanding is correct, I need someone to deal with cables....am I right?
and I would like to know if I need to book two dates for dealing with moving out/in the internet of mine
I mean
one for closing the current DSL service in my old apartment,
one for re-opening back the DSL service in my new apartment.
I requested to transfer my internet to T.com 10days ago by email, but no answer back from them. (actually, I tried to call them in German once but my German sucks so I could not manage my call)
The moving date is coming soon like in 3 weeks and I am working from home, so the internet is really needed for my work.....
I have my own wifi device which I bought from T.com, so if I could use the internet when I plug the cable to the connector of my new place then it would be perfect though.....is it even possible?
Anyway, please teach me how to deal with DSL internet moving.
Thank you so much in advance for your help!!!!!!!!!!!
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3 years ago
Hello @SGK1 , welcome to the community,
first information can be found here:
https://www.telekom.de/hilfe/vertrag-meine-daten/meine-daten/umzug-adressaenderung
and
https://www.telekom.de/hilfe/umzug
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Answer
from
3 years ago
Hello @zimso ,
Thank you for the comment!
I actually checked this link and tried to manage it by myself but I really wonder if I really need to pay 70EURO for only moving out and in my internet service.
is this a common fee in Germany? or is there any way to reduce the amount of the fee?
Answer
from
3 years ago
I really wonder if I really need to pay 70EURO for only moving out and in my internet service.
Yes this is true - and the fee is the same as if you get a completely new connection.
The effort/cost behind that is also kind of comparable.
It is based on law/regulation - so even if you might think that it is high - it is in line with German law/regulation.
No way around that.
I requested to transfer my internet to T.com
Not sure what you want so say with that.
Is your current contract with Telekom or with a different provider?
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Answer
from
3 years ago
(actually, I tried to call them in German once but my German sucks so I could not manage my call)
By the way - chances for me calling a U.K. or U.S. provider in German and to have s.b. answering in German are a lot worse than for you talking/writing in Englich and getting in touch with s.b. responding in English.
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Accepted Solution
accepted by
3 years ago
Hello @SGK1 and welcome to the community.
I'm happy to help you with your request to move your landline.
Please put in your contact number to your profile via the link in my profile and tell me, after you've done that.
I'm going to contact you shortly after you completed your profile.
Kind regards
Malte M.
3
Answer
from
3 years ago
@Malte M.
Hey Malte,
Thank you for your kindness!
I am also really new to be here so I am not sure that I did the correct action but I put my contract No. in my profile...
so hope you could help me.
btw, I was actually thinking if it is possible to change my triff(L to XXL), it would be great...!
**without TV options
Answer
from
3 years ago
Hello @SGK1,
I got your private message to us.
I'm going to call you in a few minutes.
Kind regards Inga Kristina J.
Answer
from
3 years ago
Hi @SGK1,
thank you very much for the friendly call.
I ordered the move with the new tariff for you. In a short time you'll get the confirmation-email with the appointment.
If there are any more questions, please write us again here.
Have a great evening.
Kind regards Inga Kristina J.
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Accepted Solution
accepted by
3 years ago
Hi @SGK1,
thank you very much for the friendly call.
I ordered the move with the new tariff for you. In a short time you'll get the confirmation-email with the appointment.
If there are any more questions, please write us again here.
Have a great evening.
Kind regards Inga Kristina J.
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