Wasserschaden in my apartment
vor 3 Tagen
Hi, i have a wasserschaden in my apartment and will be moved into a temporary apartment during repairs. I was told yesterday that if the landlord could provide me documents, then the moving fees could be waived. I have the wasserschaden report from the company assessing the water damage and an email chain from my apartment management showing my move. How do i send it to you and is it enough? I don’t know why my DMs from yesterday disappeared
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vor 3 Tagen
It’s not that simple. A move always costs €69.95. Besides, the service has to be set up at the new location, and so on.0
1
von
vor 3 Tagen
It’s not that simple. A move always costs €69.95.
It’s not that simple. A move always costs €69.95. Besides, the service has to be set up at the new location, and so on.vs.
I was told yesterday that if the landlord could provide me documents, then the moving fees could be waived.
Hi, i have a wasserschaden in my apartment and will be moved into a temporary apartment during repairs. I was told yesterday that if the landlord could provide me documents, then the moving fees could be waived. I have the wasserschaden report from the company assessing the water damage and an email chain from my apartment management showing my move. How do i send it to you and is it enough? I don’t know why my DMs from yesterday disappeared
@Pand8003 Who told you that? My guess would have been that the person responsible for the damage is in charge of these fees.
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von
vor 3 Tagen
@Pand8003 I see that you have already used our contact form and sent us the documents.
Kind Regards Wiebke
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vor 11 Stunden
Sorry me again. How long does it normally take for the move? Does it take four weeks as stated on the website? Because i will already be in the new apartment tomorrow and if the move takes four weeks then i would rather just leave it as is
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vor 11 Stunden
(Sorry last question) I already have a Telekom mobile plan with data on my smartphone. Could you please let me know whether Telekom offers a temporary solution for this situation, such as a separate data SIM or a mobile router, without requiring a long-term contract? Ideally, I would need sufficient data for regular work-related laptop use. Thank you for your help.
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von
vor 8 Stunden
Hello @Pand8003,
if you’re only staying for a short time, using a hotspot or tethering via a smartphone is indeed a good option.
Unfortunately, you haven’t provided a phone number in your profile details.
We’ve put together some information on this here:
https://www.telekom.de/hilfe/hilfe-bei-stoerungen/hotspot-tethering-video
Kind regards,
Kathrin
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