Wasserschaden in my apartment

vor 3 Tagen

Hi, i have a wasserschaden in my apartment and will be moved into a temporary apartment during repairs. I was told yesterday that if the landlord could provide me documents, then the moving fees could be waived. I have the wasserschaden report from the company assessing the water damage and an email chain from my apartment management showing my move. How do i send it to you and is it enough? I don’t know why my DMs from yesterday disappeared

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vor 8 Stunden

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    • vor 3 Tagen

      It’s not that simple. A move always costs €69.95. Besides, the service has to be set up at the new location, and so on.

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      vor 3 Tagen

      Marcel2605

      It’s not that simple. A move always costs €69.95.

      It’s not that simple. A move always costs €69.95. Besides, the service has to be set up at the new location, and so on.
      Marcel2605

      It’s not that simple. A move always costs €69.95.

      vs.

      Pand8003

      I was told yesterday that if the landlord could provide me documents, then the moving fees could be waived.

      Hi, i have a wasserschaden in my apartment and will be moved into a temporary apartment during repairs. I was told yesterday that if the landlord could provide me documents, then the moving fees could be waived. I have the wasserschaden report from the company assessing the water damage and an email chain from my apartment management showing my move. How do i send it to you and is it enough? I don’t know why my DMs from yesterday disappeared

      Pand8003

      I was told yesterday that if the landlord could provide me documents, then the moving fees could be waived.

      @Pand8003 Who told you that? My guess would have been that the person responsible for the damage is in charge of these fees.

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    • vor 3 Tagen

      @Pand8003 I see that you have already used our contact form and sent us the documents.

       

      Kind Regards Wiebke 

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      vor 11 Stunden

      Sorry me again. How long does it normally take for the move? Does it take four weeks as stated on the website? Because i will already be in the new apartment tomorrow and if the move takes four weeks then i would rather just leave it as is

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      von

      vor 11 Stunden

      (Sorry last question) I already have a Telekom mobile plan with data on my smartphone. Could you please let me know whether Telekom offers a temporary solution for this situation, such as a separate data SIM or a mobile router, without requiring a long-term contract? Ideally, I would need sufficient data for regular work-related laptop use. Thank you for your help.

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      von

      vor 8 Stunden

      Hello @Pand8003,

       

      if you’re only staying for a short time, using a hotspot or tethering via a smartphone is indeed a good option.

      Unfortunately, you haven’t provided a phone number in your profile details.

      We’ve put together some information on this here:

      https://www.telekom.de/hilfe/hilfe-bei-stoerungen/hotspot-tethering-video

       

      Kind regards,

      Kathrin

       

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