Xplora X5 Play with Smart Connect S Prepaid - Activation abroad

Question

Sorry, I do not speak German so I will try English. Dear community and Telekom help team,I'm interested in the Xplora X5 Play kids watch, but I have a hard time understanding if it would operate in Latvia, where I live. I have already written to the 3 main providers in Latvia asking if the device would work in their networks, but they don't give any guarantees. The most detailed reply was from Tele2. They answered that it depends if seller is blocking some particular frequencies in the device - which does not make it clearer to me.My next idea is then to use Smart Connect S Prepaid which purportedly is en EU roaming card. I did write a question about it to Xplora's own support. They could not tell if it would work abroad in general and specifically if the activation would work from abroad. They suggested that I direct these questions here. So here I am.Also - which would be a better bet - eSIM or classical SIM? I'm looking forward to your answers and suggestions. Thanks in advance!Reinis

Anonymous · Answer

Hi @Reinis Z. A Prepaidcard from Germany cannot be used permanently in another EU-Country. This is even prohibited by EU-Regulation.You can also obtain the XploraX5 from the manufacturer. https://myxplora.de/collections/x5-play/products/x5-play(Translated by Google, i don't know english)

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