Hotspot issue

vor 5 Jahren

Hello everybody,

 

Detailed price
overview over 24 months Tariff costs once a month
Basic fairy month 1-6 19,95 €
Basic fee month 7-24 49,95 €
No provisioning fee € 00:00
No shipping costs 0.00 €
Hardware & options
Several numbers (ISDN ) 0, 00 €
Sky promotion (incl. Sky Starter and Sky Go) Month 1 - 12 € 0.00
Wi-Fi to take away € 0.00
Benefits
With CHECK24: € 180 cashback! Only until 07.05.! - € 180.00
Online advantage - € 130.00
Telecom advantage - € 100.00
Average price for 24 months
€ 25.37

 

Please check my above agreement with Deutsche Telekom. After my contract with Deutsche Telekom, I may use Hotspot for free. However, I have received a large bill of 460 euros for October and I am already expecting a high bill for November.

 

I can not speak to my friends and colleagues about customer service. They always say I'm right, they should not change their minds, they always change their minds.

 

My cousin spoke to Deutsche Telekom today. After a long conversation with Deutsche Telekom they are ready to give me only 200 euros discount. but I have about 700 euros for two months (october and november)

Can I please tell me how I can not solve this problem since my agreement is that I should not pay a penny for a hotspot?

 

I really need help here. I use it. My German is not very good

Can you please tell me how can I get rid of this bill? I do not want to pay anything.

 

I look forward to hearing from you

 

Have a nice day.

 

Greetings
Umair Khan

200

2

  • vor 5 Jahren

    Hotspot for Free is only available with certain Router. What Router are you using?

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  • vor 5 Jahren

    Hello @umair.ambitious

    I'll have a look at your contract and check the details and bi9lls. Please fill your http://bit.ly/1Ueef1q  Profile for me and give me a short reminder if it is done.

    Greetings
    Karsten L.

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