‎I want to cancel my prepaid contract and port my number to another provider

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I want to cancel my prepaid contract and port my number to another provider

3 years ago

Hello Telkom Team,

I want to cancel my prepaid contract and would like to port my number to another provider. As I am not a German speaker, I cannot reach out on the helpline. Please help me with this.

Thanks!

591

3 years ago
Hi @Isha ,

welcome to the Telekom hilft Community!

Typically your new provider should take care of "all" needed steps. Have you asked there already whether they can port your number from Telekom?

Best wishes,

Coole Katze
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3 years ago
Hi @Coole Katze , yes I did ask them. They said that Telekom rejected the request to Port the number. And we have to contact Telekom ourself to get this done
Answer
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3 years ago
Hi @Isha ,

ok, then you should wait for the Telekom Team here. Is it urgent?

A summary page for different possibilities is here (German):

https://www.telekom.de/hilfe/vertrag-meine-daten/rufnummer/rufnummer-zu-anderem-anbieter-mitnehmen

Please fill out your profile, link in my signature. the Telekom Team needs this to contact you.

Best wishes,

Coole Katze
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3 years ago
Hello @Isha ,

thanks for texting us. @Coole Katze already gave some good advice.

Unfortunately, I couldn't reach you by phone a few minutes ago.

But nevertheless I have some steps you can take to cancel your prepaid plan.

Click here. There you find the form for cancellation and remaining balance payout.

Moreover it is possible to mark a Opt-In so your number can be ported directly to your new mobile partner just before the cancellation etc. has been done. If it isn't that urgent, this step isn't necessary. When the cancellation confirmation reaches you, you can give this information with the date of cancellation to your new partner, so they do the porting at the end of your prepaid plan from us.

So now it's up to you. Is it that urgent for you? Than please send me a time frame when I can reach you by phone.

Best regards

Sarah D.
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3 years ago
Hello Sarah, thank you for your response. Tomorrow I am available from 11-12 am. Please call me in this interval.

Thank you.

Regards,
Isha
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3 years ago
Hey @Isha ,

I'm really sorry for my late reply.

Your messages just reached me a few minutes ago.

I tried it also by phone but couldn't reach you.

Do you have within the next week maybe a time frame we can reach you?

Best regards

Sarah D.
Answer
from
3 years ago
Hello @Sarah D. , I am not sure why, but i haven't received any calls from your end. Could you maybe call on +49XXXXX tomorrow, before 2 PM ?

Best,

Isha

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Answer
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3 years ago
Hello @Isha,

I'm sorry that you didn't receive a call from us yet. We're going to call you tomorrow before 2 PM.

Please don't write your number down here because everyone is able to see it. Fill it into your profile instead. You can access your profile via the link in my signature.

Kind regards

Malte M.
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3 years ago
Thank you for your time, @Isha

I'm very glad, that I could help you.

Have a nice day.

Kind regards

Carolin L.
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Answer
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Accepted Solution
accepted by
3 years ago
Thank you for your time, @Isha

I'm very glad, that I could help you.

Have a nice day.

Kind regards

Carolin L.
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