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1 year ago
Hi @Serhii Tymoshenko
Call 0800 330 2202.
Since your profile is only 33% filled:
So that a team can help you, please enter your details in your profile here. This goes under: My settings/Meine Einstellungen
What is the best way to fill?
Click on “More information” (spoiler).
Zuerst prüfen.
Dann hier befüllen
Und zum Schluss:
Auch wichtig bei dem telefonischen Gespräch die letzten 6 Zahlen der hinterlegten IBAN und die Kundennummer griffbereit zu haben. Dies geschieht für den Datenabgleich.
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1 year ago
The problem is I don't know my Kundennummer. That's another account, connected to the same email, with my phone number.
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1 year ago
@Serhii Tymoshenko
The best thing to do is to go to a T-Shop with your concerns.
https://www.telekom.de/telekom-shops
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1 year ago
Hello @Serhii Tymoshenko,
You can also verify yourself via SMS Tan or SIM Card number.
It is up to you if you want to do it in a Telekom shop or if you want us to call you.
Let me know how you want to proceed.
Kind regards
Anna K.
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