Login to MyMagenta App no longer possible after years of using it without a problem

vor 17 Stunden

I tried to login into MyMagenta App to top-up my pre-paid account, as I have been regularly doing for 3 years, but suddenly the app logged me out and when I try logging back in it doesn't recognize my email anymore. I have never had this issue before. 

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vor 12 Stunden

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    • vor 17 Stunden

      give it a try: delete cache and data both, not the app itself.

      once done reboot your mobile  and reopen the app, but not using wifi connection first.

      by placing in your login credentials you should be able to work again.

      6

      von

      vor 17 Stunden

      I tried that already but didn't work. I can log in on the web no problem (as I am doing here). And I have already tried also uninstalling the app itself and nothing. 

      0

      von

      vor 17 Stunden

      web is ok, it's the app of course!

      there are more threads here, having the same problem.

      mobile?

      android or ios or ... ?

      0

      von

      vor 17 Stunden

      Yes it is on an Android mobile phone

      0

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