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vor 12 Stunden
give it a try: delete cache and data both, not the app itself.
once done reboot your mobile and reopen the app, but not using wifi connection first.
by placing in your login credentials you should be able to work again.
6
von
vor 8 Stunden
Hello @David Serrano,
I'm sorry to hear that your MeinMagenta App stopped working.
Which Smartphone exactly do you use and which version of Android? Do you still got access to your Telekom LogIn at our website?
Kind regards
Quinn
0
von
vor 7 Stunden
Hi Quinn,
I am using a Galaxy A53 5G . And yes, I can login in the website. But somehow apparently I had to create an account from scratch today to do so, even when I have been receiving emails from Telekom for 3 years already.
Regards,
David
0
von
vor 6 Stunden
@David Serrano,
I see.
I'm happy to take a closer look at that. Unfortunately I didn't reach you via phone yet.
On which time are you available for a call?
Kind regards
Quinn
0
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