‎Need English speaking support with bringing over previous mobile number

Telekom hilft Community

Telekom Business Community

Private customers

Telekom Shops

Contact

Solved

Need English speaking support with bringing over previous mobile number

2 years ago

Hi Telekom team,

I have signed up for a mobile pre-paid account with Telekom and want to take my previous mobile number with me. However, there is some problem with getting this mobile number. I have been talking to your support team 3 times, which unfortunately only via German and my German is not very good, and each time I have provided all the necessary information. But till now, I still receive an email from Telekom support to contact them again as they still have questions. Can you please help to connect me with an English speaking support person as I would like to get this issue solved?

Thanks and have a great day ahead!

323

Accepted Solution
accepted by
2 years ago
@xelloss_sama,

thank you for another pleasant call.

I'm happy that we were able to clarify all outstanding questions and solve the issue. I have booked your new mobile phone contract as discussed and the sim card is on its way to you. As agreed, I'll get back to you in four weeks.

Have a great evening and a nice weekend.

Kind regards

Malte M.
1
Answer
from
2 years ago
@Malte M. I need your help again! 😩 Can you please help to update my information for the ID authentication? Unfortunately, the birth year and expiry date is incorrect there so I could not proceed with the authentication. I'll give this information in my profile so can you please refer there? Thank you so much again!
Unlogged in user
Answer
from