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Need English speaking support with bringing over previous mobile number
vor einem Jahr
Hi Telekom team,
I have signed up for a mobile pre-paid account with Telekom and want to take my previous mobile number with me. However, there is some problem with getting this mobile number. I have been talking to your support team 3 times, which unfortunately only via German and my German is not very good, and each time I have provided all the necessary information. But till now, I still receive an email from Telekom support to contact them again as they still have questions. Can you please help to connect me with an English speaking support person as I would like to get this issue solved?
Thanks and have a great day ahead!
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Akzeptierte Lösung
Telekom hilft Team
akzeptiert von
vor einem Jahr
@xelloss_sama,
thank you for another pleasant call.
I'm happy that we were able to clarify all outstanding questions and solve the issue. I have booked your new mobile phone contract as discussed and the sim card is on its way to you. As agreed, I'll get back to you in four weeks.
Have a great evening and a nice weekend.
Kind regards
Malte M.
1
Antwort
von
vor einem Jahr
@Malte M. I need your help again! 😩 Can you please help to update my information for the ID authentication? Unfortunately, the birth year and expiry date is incorrect there so I could not proceed with the authentication. I'll give this information in my profile so can you please refer there? Thank you so much again!