Thank you very much for your message., @Diana Davis.

Please leave your contact details in your profile.

Then I can get in touch with you.

The general rule is:

You can cancel your prepaid contract and request that your new provider port the number at the end of the term.

Alternatively, an optin can also be set.

Your provider then has 30 days to request the number. But in order to find out the current status of things, I have to talk to you in advance.  

Kind regards 

Carolin L. 

I have sent private message to support team my phone number.

Please call me anytime next week starting Monday.

@Carolin L. 

Hello @Diana Davis,

I just tried calling you, but couldn't reach you. Please let me know at what time you're available.

Kind regards

Anna K.

Hello @mathias61,

There are two options:

1. Number export at or after the end of the contract

It is possible to transfer your mobile phone number to another provider up to 90 calendar days after the end of your contract. As soon as you have received your confirmation of termination, you can request the number transfer from your new provider.

2. Number export from an existing contract

In this case, we need your prior consent to export your phone number from the current contract: the so-called opt-in. This is valid for 30 days and can be extended at any time. You can contact us if consent is needed.

As soon as this has been done, you can request the number portability from your new provider.

After the number export, your contract with Deutsche Telekom will continue to run with a new mobile phone number until the end of the contract.

Kind regards 

Anna K.

Hi, I want to port my number to another carrier. Where and how do I provide my consent?

Hello @Rownay,

I already gave you an answer to your request here.

Kind regards

Malte