Release of prepaid mobile number for portability to other provider

1 year ago

Dear all,

I would like to know how to release my current  mobile number on my prepaid contract with Telekom to move to another provider ? 

Please note , i want use the same mobile number with my new provider.

 

Can you please help me with the process. 

 

Are there any charges fro the same.

 

Regards

Diana Davis.

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    • 1 year ago

      Diana Davis

      Can you please help me with the process.

      Can you please help me with the process. 

      Diana Davis

      Can you please help me with the process. 


      Your new provider can explain the procedure better to you @Diana Davis.

      0

    • 1 year ago

      Hi Olli , @Jana K. 

       

      My New Provider had asked Telekom to release the number so taht they can proceed with the next steps.

      Please note , i want to retain the same number.

       

      Regards

      Diana

      3

      Answer

      from

      1 year ago


      Thank you very much for your message., @Diana Davis.

       

      Please leave your contact details in your profile.

      Then I can get in touch with you.

      The general rule is:

      You can cancel your prepaid contract and request that your new provider port the number at the end of the term.

      Alternatively, an optin can also be set.

      Your provider then has 30 days to request the number. But in order to find out the current status of things, I have to talk to you in advance. Fröhlich 

       

      Kind regards 

      Carolin L. 

      Answer

      from

      1 year ago

      I have sent private message to support team my phone number.

      Please call me anytime next week starting Monday.

      @Carolin L. 

      Answer

      from

      1 year ago

      Hello @Diana Davis,

       

      I just tried calling you, but couldn't reach you. Please let me know at what time you're available. Fröhlich

       

      Kind regards

       

      Anna K.

      Unlogged in user

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    • 1 year ago

      I´d like to port my cellphone number to another company. I´d like instructions on how to do it.

      Many thanks

      3

      Answer

      from

      1 year ago

      Hello @mathias61,

       

      There are two options:

       

      1. Number export at or after the end of the contract


      It is possible to transfer your mobile phone number to another provider up to 90 calendar days after the end of your contract. As soon as you have received your confirmation of termination, you can request the number transfer from your new provider.

       

      2. Number export from an existing contract


      In this case, we need your prior consent to export your phone number from the current contract: the so-called opt-in. This is valid for 30 days and can be extended at any time. You can contact us if consent is needed.

      As soon as this has been done, you can request the number portability from your new provider.

      After the number export, your contract with Deutsche Telekom will continue to run with a new mobile phone number until the end of the contract. Fröhlich

       

      Kind regards 

       

      Anna K.

      Answer

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      1 year ago

      Hi, I want to port my number to another carrier. Where and how do I provide my consent?

      Answer

      from

      1 year ago

      Hello @Rownay,

       

      I already gave you an answer to your request here.

       

      Kind regards

      Malte

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