Hello,
I bought a mobile phone with a contract bundle (2 years with Telekom) in the Samsung online shop on September 27th, 2021. I then sent all the additional documents required and passed a video identification. Shortly thereafter, I received confirmation from Telekom that they had successfully registered me.

But instead of a new cell phone and a SIM card, I get the "wonderful" message that my order has been canceled (due to the failed video identification).

Since then I've been paying monthly bills to Telekom for 8 months for the phone I didn't receive. I couldn't even activate my account because I didn't receive the sim card. Technical support from both Samsung and Telekom didn't help me at all, just blamed each other and asked for patience. And this despite the fact that I never received a SIM card or made any calls.

Telephone and email support have proven to be utterly useless and written contributions are ignored. So I was forced to create a new blank account just to ask for help here. I would be very happy about any recommendation other than "have patience and trust".

My advice to anyone thinking of buying similar offerings from Samsung is to either stay away or prepare for 8 months of ignorance from these companies.

Thank you in advance for your help.
Daniel