Speedport Smart 3 Problem Connection

karlokiing7 · ‎22.06.2019

Hello I dont speak German very well so I will try on English. So problem is with router in last year or a little less i keep getting no internet connection or sometimes was slow that i could not load anything. But in last 3 months owner of the router changed modem and replaced with new one to fix the problem but here comes new one even worse.So wifi cutts off time to time and i dont mean it cutta off and comes on again when its down it is down till i dont go and restart the router then it works sometimes 10 hours but sometimes 2 3 even 5 minutes after restarting goes to "No internet access" a tries using troubleshoot few times on laptop but it says "WLAN does not have a valid IP" at first i thought problem is in my repeater because internet is on the first floor and I am on the third but even i tried shuting off repeater and connecting directly on router but it seems problem is in router.Later on i figured out that everytime when i connect laptop to router internet instantly goes down power is blinking and everything except DSL and it wont work until I restart the router but then i must disconnect laptop from it. I thought problem is with laptop at first it worked fine without connecting laptop like one day maybe then instantly went again down by itself and this keeps happening like week or two and it is really frustrating i would appreciate if someone knows what is the problem.Service told us they will come in 2 weeks but that is just to long and Internet is not mine it is from elder people but they dont know so it is up to me... Internet just keeps disconnecting by itself and reboot is only option but for how long it works after reboot that is up to router. Thank you

UlrichZ · ‎22.06.2019

@karlokiing7: What's your rate, tariff? What is the speed of your connection? Do you use powerline components? Does your Speedport Smart 3 have the latest firmware?

https://www.telekom.de/hilfe/geraete-zubehoer/router/speedport-smart-3/firmware-speedport-smart-3

Is the power supply unit firmly seated in the socket?

So that the Telekom teamies can help you, please enter here:

https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-pro...

your contact details, which only the Telekom Teamies have access to.

Gruß Ulrich

karlokiing7 · ‎22.06.2019

Rate/tariff i would not know since it is not my internet but about speed download is 111Mbits and upload 43,6 Mbits firmware is up to date i checked on router admin settings and poweline component only repeater Fritz if that counts. net is curently down again for 2 hours now.

UlrichZ · ‎22.06.2019

@karlokiing7 schrieb:

about speed download is 111Mbits and upload 43,6 Mbits

You have a vectoring connection.

@karlokiing7 schrieb:

and poweline component only repeater Fritz if that counts.

Please state the exact type designation of the FRITZ!Repeater.

Why do you need the FRITZ!Repeater? The Speedport Smart 3 has a very good WLAN.

Please copy the relevant system information of the Speedport Smart 3 the next time the error occurs and paste it here. Delete personal data such as telephone numbers ...

Regards Ulrich

karlokiing7 · ‎22.06.2019

It would be WLAN Fritz Repeater 310 (300Mbit/s). I need it like i said up there iam on third floor while router is on first so signal is rly poor without repeater but with it i got full signal i used it for two years on old router and it was good.

Where i can find router log on 192.168.2.1 i looked for it but couldnt find

Internet is still down i will wait till it comes by itself online

UlrichZ · ‎22.06.2019

@karlokiing7 schrieb:

Where i can find router log on 192.168.2.1 i looked for it but couldnt find

You will find it here:

Have you reported a malfunction yet?

https://www.telekom.de/hilfe/hilfe-bei-stoerungen

Regards Ulrich

karlokiing7 · ‎22.06.2019

Does it store logs as example from yesterday? Because when network is down i cant access router admin page.

UlrichZ · ‎22.06.2019

@karlokiing7 schrieb:

Does it store logs as example from yesterday?

Yes, it stores the system messages for several days.

@karlokiing7 schrieb:

Because when network is down i cant access router admin page.

Why? Does the Repeater not work? Have you already started the Speedport Smart 3 by pressing the restart button on the back?

Regards Ulrich

karlokiing7 · ‎22.06.2019

Okay here are router logs i found them:

22.06.2019 17:24:36(W001) WLAN-Station vom <2.4> Ghz Frequenzband abgemeldet: Rechnername: <Galaxy-S6-edge>, Mac-Adresse: <2C:0E:3D:E1:8F:03>

22.06.2019 17:23:21(H001) DHCP ist aktiv: 22.06.2019 17:23:21 WLAN Galaxy-S6-edge 2c:0e:3d:e1:8f:03 192.168.2.114 255.255.255.0 192.168.2.1 192.168.2.1 1814400

22.06.2019 17:23:20(H001) DHCP ist aktiv: 22.06.2019 17:23:19 LAN HUAWEIMate20Pro-dc8455 b4:86:55:45:46:21 192.168.2.112 255.255.255.0 192.168.2.1 192.168.2.1 1814400

22.06.2019 17:23:18(H001) DHCP ist aktiv: 22.06.2019 17:23:17 LAN HUAWEIMate20Pro-dc8455 b4:86:55:45:46:21 192.168.2.112 255.255.255.0 192.168.2.1 192.168.2.1 1814400

22.06.2019 17:23:17(H001) DHCP ist aktiv: 22.06.2019 17:23:16 LAN HUAWEIMate20Pro-dc8455 b4:86:55:45:46:21 192.168.2.112 255.255.255.0 192.168.2.1 192.168.2.1 1814400

22.06.2019 17:21:39(H001) DHCP ist aktiv: 22.06.2019 17:21:39 WLAN Galaxy-S6-edge 2c:0e:3d:e1:8f:03 192.168.2.114 255.255.255.0 192.168.2.1 192.168.2.1 1814400

22.06.2019 17:21:38(W019) WLAN-Anmeldung via <2.4> Ghz Frequenzband erfolgreich: Rechnername: <Galaxy-S6-edge>, Mac-Adresse: <2C:0E:3D:E1:8F:03> verbunden mit SSID <WLAN-224966> mit <2.4> Ghz Frequenzband

22.06.2019 17:19:22(A103) Das Gerät mit der Firmware Version <010137.3.0.008.1> kontaktiert den Konfigurations-Service.

22.06.2019 17:19:16(H001) DHCP ist aktiv: 22.06.2019 17:19:15 LAN Galaxy-A3-2017 ec:10:7b:bf:10:f6 192.168.2.100 255.255.255.0 192.168.2.1 192.168.2.1 1814400

22.06.2019 17:19:14(H001) DHCP ist aktiv: 22.06.2019 17:19:12 LAN Galaxy-A3-2017 ec:10:7b:bf:10:f6 192.168.2.100 255.255.255.0 192.168.2.1 192.168.2.1 1814400

22.06.2019 17:19:12(H001) DHCP ist aktiv: 22.06.2019 17:19:07 LAN Galaxy-A3-2017 ec:10:7b:bf:10:f6 192.168.2.100 255.255.255.0 192.168.2.1 192.168.2.1 1814400

22.06.2019 17:19:06(H001) DHCP ist aktiv: 22.06.2019 17:19:01 LAN fritz.repeater 42:49:79:17:4b:08 192.168.2.110 255.255.255.0 192.168.2.1 192.168.2.1 1814400

22.06.2019 17:19:00(H001) DHCP ist aktiv: 22.06.2019 17:18:57 LAN fritz.repeater 42:49:79:17:4b:08 192.168.2.110 255.255.255.0 192.168.2.1 192.168.2.1 1814400

22.06.2019 17:18:58(V101) Die Internet Telefonie Verbindung wurde erfolgreich hergestellt: IP-Adresse: 84.136.111.105, Internet-Rufnummer:

22.06.2019 17:18:58(V101) Die Internet Telefonie Verbindung wurde erfolgreich hergestellt: IP-Adresse: 84.136.111.105, Internet-Rufnummer: +

22.06.2019 17:18:58(V101) Die Internet Telefonie Verbindung wurde erfolgreich hergestellt: IP-Adresse: 84.136.111.105, Internet-Rufnummer:

22.06.2019 17:18:57(ME104) Router sendet Präfix 2003:c1:1f44:5241::/64 ins LAN

22.06.2019 17:18:54(W019) WLAN-Anmeldung via <2.4> Ghz Frequenzband erfolgreich: Rechnername: <Wireless>, Mac-Adresse: <Repeater> verbunden mit SSID <7E:49:79:17:4B:08> mit <WLAN-224966> Ghz Frequenzband

22.06.2019 17:18:53(P003) Einwahl Router hat Präfix 2003:c1:1f44:5200::/56 von ISP zugewiesen bekommen.

22.06.2019 17:18:53(P005) DNSv6 Server 2003:180:2:b000::53,2003:180:2:a000::53 wurden erfolgreich aktualisiert

22.06.2019 17:18:49(T101) Das Gerät mit der Firmware Version <010137.3.0.008.1> hat die Systemzeit erfolgreich aktualisiert.

00.00.0000 00:00:00(P002) Vom Internetanbieter zugewiesene Gateway-IPv6-Adresse: fe80::2a8a:1cff:fe5b:b1f6

00.00.0000 00:00:00(P001) Vom Internetanbieter zugewiesene WAN IPv6-Adresse: 2003:c1:1fff:4471:46fe:3bff:feed:616a

00.00.0000 00:00:00(R010-3) Internetverbindung wurde hergestellt. Die vom Internetanbieter zugewiesene Gateway-IPv4-Adresse: <62.155.245.225>

00.00.0000 00:00:00(R022) Die vom Internetanbieter zugewiesene Gateway-IP-Adresse: 84.136.111.105

00.00.0000 00:00:00(R104) Info: PADS Paket wurde vom HG empfangen

00.00.0000 00:00:00(R103) Info: PADR Paket wurde vom HG gesendet

00.00.0000 00:00:00(R102) Info: PADO Paket wurde vom HG empfangen

00.00.0000 00:00:00(R101) Info: PADI Paket wurde vom HG gesendet

00.00.0000 00:00:00(R007) DSL ist verfügbar (DSL-Synchronisierung besteht). DSL-Upstream: <43510>, DSL-Downstream: <111881>.

00.00.0000 00:00:00(W006) WLAN für das <5.0> Ghz Frequenzband wurde auf dem Speedport aktiviert

00.00.0000 00:00:00(W006) WLAN für das <2.4> Ghz Frequenzband wurde auf dem Speedport aktiviert

00.00.0000 00:00:00(R008) DSL-Synchronisation beginnt (Training).

00.00.0000 00:00:00(B101) Das Gerät ist neu eingeschaltet worden.

00.00.0000 00:00:00(T000) Die aktuelle Systemzeit ist nicht verfügbar

00.00.0000 00:00:00(R101) Info: PADI Paket wurde vom HG gesendet

Inga Kristina J. · ‎29.06.2019

Hi @karlokiing7,

thank you for the routerlog. There is nothing unusual in this episode. First the router was restarted, and then the devices got connected to the wifi.

Do you see something like "PPPoE Fehler" or "DSL-Synchronisierung verloren"? Or changes of the wifi channel? Especially at the times when you lose the connection?

If you are standing next to the router with your smartphone, do you lose the wifi connection, too? It may be just a problem of the distance.

Kind regards, Inga Kristina J.

Speedport Smart 3 Problem Connection

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