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my account does not show my contracts listed
vor 2 Jahren
I have created an account with the Zugangsnummer and Persönliches Kennwort numbers that was sent to me via mail.
I also entered Kundennummer in to my account. But when I click my contracts in customer center I see no contracts listed, I click + sign to add a contract and it lists my landline number with the same Kundennummer. But it mentioned something like " this account is under another contract holder" so I can't manage that account.
Another issue is: I can't change my address online but it apartment number was entered incorrectly. as 17 instead of 17B. how can I get this changed?
(I can't reach to call center because I can't speak German)
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Please stick to one thread
https://telekomhilft.telekom.de/t5/Telefonie-Internet/Phone-number-of-customer-service-that-speaks-english/m-p/5865006#M1492405
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Antwort
von
vor 2 Jahren
even if they are separate issue?